Key Account Manager - Logistics

Position Title: Key Account Manager Mumbai / Chennai

Location - Mumbai / Chennai

Salary: 15 Lacs

Target Sector : Express Logistics ONLY

Experience : 8 to 12 Yrs experience from Express Logistics Industry.

Qualifications: Graduate (Must) + MBA (Desirable)

JOB PURPOSE :

You will be required to become a primary contact for key accounts and engage new business opportunities as required and deliver value and high-level service to the entire customer base

KEY DELIVERABLES :

KAM

Key Account Management

- Drive high-class service to assigned accounts

- Grow business from assigned accounts (by identifying new business opportunities and revenue streams)

- Billing and Collection

- Client Negotiations

JOB RESPONSIBILITIES :

- Responsible for servicing and organic growth of existing accounts.

- Serve as an advocate and liaison for top clients to ensure overall customer satisfaction

- Expand current customer accounts through ongoing relationship development

- Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.

- Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales

- Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics

- Monitor and ensure accurate bill

Technical Competency :

- Commercial Acumen

- Business Skills - Good understanding of the business

COMPETENCIES :

- Negotiation & Persuasion Skills

- Customer Orientation

- Communication & Interpersonal Skills