Senior Consultant - Leadership Hiring at Kelly Services
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Key Account Manager - HORECA/QSR Segment - Food (7-15 yrs)
Hiring for Key Account Manager with one of client in the Food industry.
Job location: Dubai
Experience: Experience in FMCG/Food Sector
Location: Dubai
Catering to Oman & UAE focus markets
Qualification: HM Grad/PGDM/MBA
Indian National is a must
Experience in Middle East market is a must.
Position reports to the Business Head
We are looking for an experience in managing Key accounts from HORECA / QSR segment.
Key Responsibilities :
a) Financial Responsibility :
- Responsible for accomplishment of sales and revenue targets in the Geography
- Maintain strong pipeline to ensure future wins and keep the sales momentum going
- Ensure payments are collected from all customers directly managed by the sales team within contracted time frames
- Provide market insights and inputs to the BU Head /Category head for the AOP (Annual Operating Plan) and the budgets for the category
- Prepare overall sales strategy /plans for the geography along with the BU and category head to meet revenue targets
- Conduct market segment analysis, identify thrust areas /customers basis easy wins with less effort and larger volume size of the market, and Create a yearly business plan that focuses on key customers/segment
b) Customer Responsibility (Internal and External) :
- Proactively engage with both current and potential customers through regular face to face contacts and expand the footprint and relationships with multiple stakeholders in each customer organization
- Ensure that the customer commitments are serviced to their satisfaction ( Both in terms of Quality, quantity and timeliness)
- Resolve issues proactively and promptly through the TSOs/chefs or directly
- Provide market intelligence data on trends, competitors and other activities to the category head, business and NPRD teams.
- Drive the distributor appointment, management and performance improvement process in the geography
- Provide inputs to Business and category team on brand/product insights and positioning
- Drive the replication of the sales and account management process in the region
c) People Responsibility :
- Ensure retention of key /identified talent in the team
- Identify skill gaps establishing professional development requirements for the sales team/direct reports, and ensuring they undergo the relevant training.
d) Process Improvement :
- Focus on improving the efficiency and effectiveness of the sales personnel (team members) and the selling process
- Improve the processes for customer management including identification, acquisition, engagement, mining and retention.
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