Key Account Managers for the Financial Services clients classified under Emerging OR Growth categories will be responsible for revenue retention (primarily), Sales, and administration of their accounts.
Key Responsibilities :
- Demonstrate deep understanding of the customer decision-makers strategies, priorities and needs
- Maintain a solid understanding of the Organisation's propositions to initiate conversations and raise interest
- Build and embed a long term trusted advisor relationship within their accounts
- Drive growth by expanding Organisation's footprint within their accounts
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Oversee all commercial activities within accounts, owning the end to end customer relationship
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Manage internal and external stakeholders and maintain networks to negotiate and close deals
Qualifications and Experience Required :
- Strong understanding of customers and their business model and workflows
- Industry experience within the customer segment
- Strong product knowledge
- Relationship building skills
- Selling skills (identity, develop and articulate a complex proposition/consultative selling)
- Strong negotiation skills
- Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
- Problem-solving - ability to understand, articulate, structure and solve client needs
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
- Ability to collaborate with the account team
- Proven account management, sales or marketing experience in a customer-facing environment
- Customer relationship management required throughout all levels within an organization
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