Key Account Manager - Financial Services

Key Account Managers for the Financial Services clients classified under Emerging OR Growth categories will be responsible for revenue retention (primarily), Sales, and administration of their accounts.

Key Responsibilities :

- Demonstrate deep understanding of the customer decision-makers strategies, priorities and needs

- Maintain a solid understanding of the Organisation's propositions to initiate conversations and raise interest

- Build and embed a long term trusted advisor relationship within their accounts

- Drive growth by expanding Organisation's footprint within their accounts

- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue

- Oversee all commercial activities within accounts, owning the end to end customer relationship

- Drive efficiency in account administration (especially for lower value and growth potential accounts)

- Manage internal and external stakeholders and maintain networks to negotiate and close deals

Qualifications and Experience Required :

- Strong understanding of customers and their business model and workflows

- Industry experience within the customer segment

- Strong product knowledge

- Relationship building skills

- Selling skills (identity, develop and articulate a complex proposition/consultative selling)

- Strong negotiation skills

- Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency

- Problem-solving - ability to understand, articulate, structure and solve client needs

- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization

- Ability to collaborate with the account team

- Proven account management, sales or marketing experience in a customer-facing environment

- Customer relationship management required throughout all levels within an organization