Key Account Manager - Consulting Firm

About Client :

Founded by a team of IIT alumni with multi-industry experience in management consulting, computer science and data science, we are building a new face of Outsourcing. Currently operational in more than 130 cities, we cater to 7 project verticals namely - Due Diligence & Background Verification, Auditing, Supply Acquisition, Demand Acquisition, On-field Training, High Volume Calling and Data Moderation. A funded startup backed by venture capitalist based out of India & US.

Responsibilities :

We are looking for a result driven and aggressive individual for leading Key Account Management. As part of this role, you would :

- Take complete responsibility for building and driving engagement with assigned clients/Key Accounts while ensuring retention and client satisfaction

- Take complete responsibility of solving clients queries and handling escalations.

- Ensure periodic reporting of execution progress and additional valuable insights with clients.

- Take responsibility of ensuring that final reports required as part of the project are created and shared with the client on time.

- Align client's requirements and expectations with Ops capabilities, define internal KPIs and constantly follow MIS & closely monitor the progress towards targets.

- Take up complete responsibility of managing the receivables of the assigned clients.

- Upselling and cross selling with the assigned clients.

In a nutshell, the individual will directly work with the founders and take up complete responsibility of managing clients from grass root level.

Required Skills :

- Overall experience - 2-4 years. Experience in account management/Sales would be preferred.

- Experience of working in a startup is preferred.

- Must be aggressive towards ensuring customer satisfaction at any cost and also driving increased revenue month on month.

- Must have impeccable verbal and written communication skills (Both English and Hindi).

- Must have excellent relationship management skills.

- Critical business thinking is essential.