Key Account Manager - Background Verification Firm

Qualification : BE/BTech + MBA

Prior Work Experience :

- Minimum 3 years of customer facing key account management Experience

- Has worked in a company that sells products or services (preferred) to HR

Departments of businesses :

- Has managed CHRO/CXO Level Clients

- Has handled clients from Top IT/ITES, E-Commerce, technology & BFSI sector

Key Responsibilities :

- Develop and ensure achievement of year-on-year revenue plans from designated key accounts divided into monthly, quarterly and annual plan for the region.

- Manage key accounts that are strategically important to the business

- Generate business insights through analysing relevant competitors- data, their offerings and pricing strategies.

- Ensure adherence to defined key account management processes which may include mapping client expectations, documentation, handovers to the Operations team and client servicing team etc.

- Play a pivotal role in building strong relationships with new and existing clients to ensure continuity of business and create opportunities for up/cross selling.

- Support Client Servicing teams in case there is specific help required in his region.

- Liaison with clients from time to time to assess the quality of services and take necessary actions.

Key Skills :

- Impact & Influence

- Need for Achievement (nAch)

- Building Relationships & Networking

- Business Acumen

- Excellent verbal and written communication skills

- Good MS Power-Point and MS-Excel skills

Measure of Success :

- % Achievement of Annual Revenue Targets from designated accounts

- Revenue Generation from Up/Cross selling