Kazam EV Tech - Head - Customer Excellence

Our Culture :

Kazam is a customer-obsessed company where customer- EV Driver, Hosts and B2B partners are the center of our decision making.

A very high-action bias characterized by a quick problem-solving attitude, rapid learning, and rapid response to a variety of situations.

We cultivate a culture of consistent innovation by encouraging creativity, discovery, and unconventional thinking at all levels of the organization. We just love anything out of the box.

Kazam is India's most developer-friendly company, incorporating cutting-edge technologies and prioritizing learning opportunities for them.

We have zero formality and a very open atmosphere that allows for a great deal of flexibility and independence.

Job Description:

- To develop and manage the client portfolios.

- To formulate detailed customer support policies and implement portions of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit.

- To provide effective solutions to management of all escalated issues and continuous improvement of business processes.

- To collect, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues,

- Work closely with Sales and other departments to come up with a detailed Success Plan specific to each customer's requirements.

- To develop, manage and train team of customer support executives and Telesales executives.

Required Qualification:

- Graduates/ MBA preferred.

Required Skills

- 5+ years of proven work.

- Sound knowledge of the local market and customer base.

- Be a self-starter with a demonstrable track record.

- Willingness to work and adapt to a fast growing & changing environment.

- Possesses strong customer relationship management skills and must be customer-centric

- Ability to work independently, learn quickly and be proactive.

- Ability to perform and work well under pressure, good analytical & troubleshooting skills

- Good technical understanding of the products

- Excellent interpersonal and team management skills

- Strong analytical and organizational skills

- Ability to multitask, prioritize, and manage time effectively