Salary Offered : 9 - 12 LPA Greetings from Kaya Limited&nbsp; Kaya is India's leading chain of dermatologist-backed clinics committed to delivering flawless skin and healthy hair. -There are over 120 Kaya Clinics spread across 27 cities in India &amp; also has over 27 clinics in the Middle East (UAE &amp; Kuwait). We also operate an e-commerce portal at shop.kaya.in. Kaya also has over 133 Kaya Skin Bars retailing products across skin care and hair care. -In the year 2003, Mr. Harsh Mariwala, Chairman of Marico Limited, envisioned Kaya as a pioneer in advanced dermatological solutions. Over 14 years, with our wide range of efficacious skin and haircare solutions, Kaya has quickly grown into a popular destination for people looking to enhance the beauty and health of their skin and hair. - To know more about the company please go through the Website - www.kaya.in. - Kaya Ltd. has been awarded as Top 10 Best Place to Work in Retail industry by Great Place To Work (2016) - Institute, supported by rai - RETAILERS ASSOCIATION OF INDIA. - Kaya Ltd. has been awarded as Best Training Organisation in 2016 by World HRD Congress. Position : Customer Service Head &amp; Clinic Manager Location : Job Responsibilities : Business Performance : - Responsible to perform as Customer Service Head and Clinic Manager &amp; manage overall operations and management of clinic - Responsible for compliance for respective clinics - Maintaining Consumption &amp; Collection planning for the month and ensuring targets are met to achieve business goals of clinic along with the team - Category management (Hair Care, Product &amp; Anti-ageing) Systems &amp; Process Orientation: - Drive Systems, Process Orientation through SOP Adherence and compliance - Responsible for Billing, Inventory Control, Cash Management and company assets - Responsible for Process Audit Score Customer Services: - Responsible for providing Quality and Effective services to the customer - To meet and engage with HNI and other customers and focus on repeat buys - Responsible for Complaint Management - Responsible for Mystery Audit Score ensuring high degree of Customer Service and experience for all customers Team Management: - Responsible for overall team management and developing leadership skills - Control, supervise and manage effective performance and services of clinic team - People Retention

Mumbai

Kaya - Customer Service Head & Clinic Manager  

Kaya - Customer Service Head & Clinic Manager   ,Job Description for Kaya - Customer Service Head & Clinic Manager   in Kaya Limited in  Mumbai for (5-9) years of experience. Apply Now!

Job Description for Kaya - Customer Service Head & Clinic Manager   in Kaya Limited in  Mumbai for (5-9) years of experience. Apply Now!