- Manage complex internal product deliveries and external project implementations of Karza's SaaS based products.

- Be a single point of contact for critical clients for requirements, solutioning and project implementations.

- Be a single point of contact for the business development team, product team and tech team for project progress.

- Develop complete and well thought out execution plans that incorporate sound contingency planning and risk assessments.

- Track multiple project tasks to proactively anticipate problems, while always maintaining a solution orientation and a well-balanced perspective around risks and escalations.

- Work on mining the clients for alternate revenue streams for the given client base

- Manage the costs and hiring requirements for respective projects

- Communicate effectively, using tools and processes to ensure transparency and collaboration across global teams

- Maintain an up-to-date project plan that can be referenced at any time.

- Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints

- Identify, assess, track and mitigate issues and risks at multiple levels

- Apply best practices to the software development life cycle for projects based on experiences with a number of

agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches

- Be part of the continuous process improvement and process execution for the organization

- Provide technical expertise to customers and help address technical questions relating to the Karza Platform

- Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.

- Provide advice and guidance as the Karza's platform subject matter expert (SME) to customers directly and support sales managers in client facing scenarios.

- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues

- Maintain in depth functional and technical knowledge of Karza products

- To provide technical support and demo/ training on Karza platforms to Karza clients and other internal teams.

- Attend client kick off sessions, stand up sessions

What you need to work with us:

- Excellent communication and organization skills

- Ability to forecast issues and have the courage to escalate to the appropriate level till an adequate resolution is achieved

- Required management competences including analytical problem solving, customer focused innovation, passion for quality, project management, strategic insight, and technical excellence

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.