We at Karza are building a Business Operations Team who will be our Customer Experience Champions driving

the operational needs of the clients as priorities by closely working with clients, Business Development, Client Success, Product Development, Project Management and Quality assurance teams to ensure timely delivery of Karza products/services and prompt support post Go-Live with any issues, queries, requests for the best customer experience.

Responsibilities:

- Be the product expert with an in-depth understanding of product features, constraints and limitations and offer product integration solutions.

- Work closely with clients for support needed during product integration and post Go-Live for queries, requests and any other consulting wrt the product.

- Engage with Karza cross functional team Business development, client servicing for feedback/queries/requests on product and align with product development and project management teams for proactive and prompt closure within the defined SLAs.

- Assist product managers in documentation, creating SOPs and knowledge base of the product

- Understand the business requirements and identify gaps in different processes and execute process improvement

- Handle queries/change request and provide solutions and prioritize them for the development team

- Drive user stories/JIRA tickets according to the requirement

- Prepare functional documents (BRD and FRD) wherever required

- Be the domain expert for the sectors you are researching. Provide the strategy and Business

- Development teams with a complete understanding of customer feedback on existing products in that sector, competitive drivers, and market dynamics.

Skills required:

- Ability to be creative, analytical, and think outside the box to solve problems.

- A desire to learn and act as a catalyst to Karza's growth.

- Good understanding in defining Agile process and implement in Agile Projects

- Ability to be creative, analytical, and think outside the box to solve problems.

- Problem solving approach with strong communications skills and sense of ownership

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