Karza Technologies - Customer Success Executive

Karza Technologies creates data, analytics & decisioning automation tools powered by state-of-the-art Computer Vision and NLP technology, enabling organizations to take the right decisions within fractions of seconds. Our solutions suite simplifies and expedites key processes such as digital KYC, due-diligence, underwriting, disbursals, monitoring and collections; thus, covering the entire transaction journey. Our industry leading and award-winning solutions are created using a unique blend of human and artificial intelligence, with the quality of services provided being a clear differentiator. We stand on the trifecta of digitization: automation, enhanced diligence, and robust decisioning for straight through processing; thus, creating a state-of-the-art digitization process without compromising on security and quality.

Operating in the B2B Fintech Enterprise space, we are headquartered in Mumbai in Lower Parel with a 150+ strong workforce. Our Co-Founders feature in the Fortune 40 under 40, 2021 List & we are backed by both pedigreed financial investors and experienced industry veterans including Rajan Anandan, Singapore Angel Network, DIBS, Anirudh Damani, Singularity Ventures (Madhu Kela Family Office), Harish Engineer (Ex ED at HDFC Bank) and Vineet Rai (JM Financial Director), among others.

A few recognitions:

- Winner of Amazon AI Awards 2019 organised by Amazon Web Services (AWS), YourStory Media, Intel Corporation, Accenture, Sequoia Capital

- Recognized as Top25 start-ups in India to work with 2019 by LinkedIn

- Winner of HDFC Bank's Digital Innovation Summit 2020

- Super Winners (Won every category) at Technoviti 2020 by Banking Frontiers

- Winner of FinTech Spot Pitches at Fintegrate Zone 2018 held at BSE

- Only startup in Yes Bank Global Fintech Accelerator to win the account during the Cohort

- Winner - Most Innovative RegTech Solution at IAMAI's India Digital Awards 2021

What your average day would look like:

- Implement customer service documentation, procedures, policies, and standards

- Act as an advisor to key customer stakeholders to drive product adoption and ensure they leverage the solution to the fullest

- Track client activities to identify and eliminate churn risk

- Stay on top of customer queries to ensure prompt responses

- Coordinate with internal teams to ensure timely delivery of feature requests/ services

- Stay up to date with the latest developments in the BFSI and fintech industry

- Work to identify and/or develop upsell opportunities

What you need to work with us:

- Strong verbal and written communication skills

- Basic proficiency in computer skills

- Prior experience in banking domain is a plus

- Strong interpersonal skills.