The incumbent will assist the Head of Quality and be responsible for:

- Maintaining a constant awareness of the QMS and ISMS in the business context amongst employees

- Promoting Quality achievement and performance improvement across the businesses

- Defining processes and procedures in conjunction with business operations vis a vis quality requirements

- Setting up, maintaining and improving controls and documentation

- Collating and analyzing performance data against defined parameters

- Monitoring performance by gathering relevant data and producing statistical reports

- Writing / updating Procedures as required

- Conducting, coordinating and Supervising the program of internal auditing

- Ensuring compliance with relevant standard

- Enabling continual improvement of services through initiatives

- Identifying relevant quality-related training needs.

- Enabling audits while liaising with:

Managers & department staff for scheduling and conducting Internal audits

External auditors, being responsible for ensuring execution of CA (corrective actions) and ongoing compliance.

- Travel to the branches as required.

- Coordinating with the Certifying agency and third party agencies on all Quality related matters as required

- High proficiency in knowledge of processes and documentation needs for ISO and ISMS requirements, esp., Review CAPA, RCA, RART, SOA, incident Management, etc.

- Trained - Internal Quality Auditor- (Implementation & Auditing - in the areas of Quality Management Systems - ISO 9001:2008 and ISO-27001:2013 [ISMS]).

- Knowledge of CMMi requirements & Six-Sigma Green Belt - will be an added advantage.

Qualifications

- A postgraduate / MBA with 4-8 years of experience in the Quality department preferably in a Financial Services firm

- Good Communication skills required (both written and verbal)

- Good Analytical skills

- Exposure to at least one full cycle implementation

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.