Karix - Technical Account Manager

Looking for Technical Account Manager professionals with us.

About our Company

Karix is a privately held products company in mobile communications domain. We, at Karix, empower brands to use mobile communications to transform their business at all stages of the customer lifecycle, from acquisition, engagement to retention.

Karix is the market leader in cloud communications industry in India and growing at a rapid rate of greater than 40% YoY.

Our technology expertise and data-driven consumer insights are at the heart of our ability to deliver on our customer promise. Our next-generation platform offers real time content dissemination across multiple channels including SMS, Voice, Push, Email, Social and messaging apps (OTT) to help ensure the communication is delivered to the end-user in the best possible way every time.

Work Location -Mumbai & Gurgaon

Job Scope- Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Years of experience- 4-5 years of experience in Customer Support, Technical Account

Management. Preferably from Telecom, IT

Qualification :

- Engineering Graduate in Computer Science or Electronics

Job Responsibilities:

- Managing the existing key accounts

- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk

- Manage escalated customer complaints her major incidents

- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business

- Responsible to maintain accurate records of discussions or correspondence with customers

- Analyze statistics and other data to determine the level of customer service being provided by the organization

- To build and grow good client relationship to ensure retention and business growth.

- To liaise with internal teams to ensure resource availability for on-time project delivery

- To maximize revenue from existing accounts and develop new accounts within current clients

- Collaborate with internal business teams to discuss on possible improvements to customer service

- Conduct regular review meetings with customers to discuss on issues

- Prepare weekly MIS including project status report

Knowledge and Skills:

- Proactive, Self-Motivated

- Analytical mindset to solve issues with focus on client/customer requirement

- Takes initiative and accountability

- Team Player and actively engage and contribute in the team

- Ability to manage timelines effectively

- Must have attention to detail

- Flexible to work in 24x7 environment

- Excellent communication in English (written & verbal) and interpersonal skills