Job title: Account Director (AD)

Department: Client Service

Overall responsibility

The Account Director (AD) is part of the Client Service team. The primary responsibility is to work with Group Account Director to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients.

Key responsibilities

The Account Director is responsible for:

- developing & maintaining relationships with their identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with the HCS / GAD on those accounts

- owning the management of revenue budgets set for those clients in close collaboration with the HCS / GAD

- acting as liaison between the Client and MB on all business-related issues

- developing individual job costs, monitoring job costs throughout a project and ensuring profitability

- day to day involvement with projects for his/her clients, including interpretation, development of recommendations and presentation of findings

- identifying & developing new business opportunities amongst existing clients and outside the existing client base with guidance from HCS / GAD

- management of staff in his/her team:

training and career development of staff

annual evaluations and monitoring of progress of staff under their management

- aligning with HCS / GAD to ensure all procedures and policies are adhered to in his/her team or office

- leading the national special projects for cascade across the entire office

Reporting

The AD reports to a HCS / GAD.

Personal skills

The following skills are essential:

- At least 7 - 9 years experience in Client Service

- Proven knowledge of market research

- Preferred proven knowledge of MB products and philosophy

- Proven skills in team management and leadership

- Developing skills in staff development

- Background and experience in P&L management

- Demonstrated ability to build strong client relationships

- Developing skills in the development of business

- Strong presentation and interpersonal communication skills

- Excellent command of English, both written and verbal

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