About K12 : K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services and solutions to schools. The upgraded teaching methodologies, blended with effective use of technology has been the main idea behind K12 i.e. to pave the way for a global approach towards education. K12 with its band of services, facilitate schools to leverage on its strength. The Company was incorporated in the year 2010 and has its registered office in Bangalore,Mumbai, Kolkata and Vizag Sequoia Capital,Navneet Learning LLP, Sophina and Unacademy are its primary investors. K-12 provides services for brands like Orchids The International School, Sparkle Box, Sparkle Box School, Plufo.com, AOL School, Eduvate etc Jobs Responsibilities : - Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts - Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services - Become an expert in and educate customers on the use and benefits of our products Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth - Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes - Manage customer and partner activity, risks and growth opportunities in Customer Success Portal and submit accurate weekly forecasts to management - Conduct customer-focused channel partner QBRs (Quarterly Business Reviews), measuring partner performance against pre-established business metrics - Effectively plan and prioritize a high volume of [redacted] and customer activities and requests to manage customer issues / requests, following through in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible - Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities - Act as the voice of the customer internally; as the steward of the customer relationship, work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a - consistent and strong customer message is embedded in processes - Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction - Achieve / exceed target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS Skills and Responsibilities : - 10+ years of experience in Customer Success, Consulting, Retention or related field - Exceptional client management and communications skills - Understand the business model and have experience delivering and implementing solutions for customers - Willingness to travel to customer locations as needed - Strong presentation, meeting facilitation, and written communication skills - Experience working with reseller sales channel models a plus - Experience implementing customer solutions in a capacity a plus

Bangalore

K12 Techno Services -  Head - Customer Success 

K12 Techno Services -  Head - Customer Success  ,Job Description for K12 Techno Services -  Head - Customer Success  in K12 Techno Services Pvt ltd in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for K12 Techno Services -  Head - Customer Success  in K12 Techno Services Pvt ltd in  Bangalore for (8-12) years of experience. Apply Now!