Operations Transformation - Global Trade Finance - Change Management - VP - Mumbai

About J.P. Morgan Corporate & Investment Bank:

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Department Description:

- The Operations Transformation Group is a dedicated team of Program resources that are focused on delivering large scale change initiatives that span across business units to address Business, Industry and Client requirements across the Digital & Platform Services (D&PS) organization. The group provides a unique mix of project skills and product experience that are not tied to a specific business unit enabling it to provide a consistent, high-quality and responsive approach to the way we manage and execute change across the Corporate & Investment Bank.

- Within the Ops Transformation Group, the Global Trade Finance Transformation Program aims to drive multiple Technology automation and Operational initiatives across the Trade Finance transaction lifecycle with emphasis on Digitization of the Trade documents using sophisticated ML and AI techniques and speed of transaction processing.

- The Program team closely partners with Business users, Product, Technology and Global Program teams to drive the automation opportunities

Role Description:

The team is seeking a high performing VP candidate for a Project Management / Change Management role based out of Mumbai. The successful candidate will be involved in working with Business users / teams to define & understand the Business requirements and then partner with other project / program stakeholders to successfully drive the Technology delivery (using SBLC development lifecycle). Understanding business requirement, project planning, execution, senior management reporting & other stakeholder updates (through scorecards, project plans, excellent power point presentations) and communication are key to driving the success of the role

This role provides a unique opportunity to gain exposure to a large, multi-year, cross-LOB program (CIB, AWM, CB) partnering with representatives from across the organization including Operations, Technology, Product and Data Science groups.

This role requires the candidate to work on the EMEA Hours (12 PM IST to 9 PM IST)

Key responsibilities include:

- Gather and understand Business requirements

- Document Business use case (as per the requirements) to size the requirement benefits, scope statement, potential risks for presentation to Global Program for budget and other necessary approvals

- Prepare detail Project plan (using MPP tool or Excel version) covering all aspects and dependencies of the projects (example schedule, tasks, risks etc.)

- Partner with all Project and Program stakeholders to socialize and agree on the project baseline plan

- Drive the project through the schedule and budget through regular / weekly connects and ensuring documentation of all project agreements

- Participate in the Solution design process and ensuring clarity around the as-is and to-be future operating model

- Anticipate and drive through the project challenges and plan for the issues and risks in advance

- Invoke the Change Management as necessary after sighting budget, scope, schedule deviations

- Ensure all milestones are proactively agreed and aligned with project stakeholders for schedule and dependencies and driven seamlessly

- Maintain project scorecard and ensure regular updates to all project stakeholders

- Manage reporting to senior management, program sponsors and other forums as appropriate (using strong PowerPoint presentations and project scorecards / updates)

- Timely reporting on updates

- Ensure proactive and clear communication to stakeholders as appropriate

- Driving Platform Stability through useful and insightful data analysis on Alacrities / Defects and drive system stability improvement by partnering with Technology and Ops team

Required Skills and Qualifications:

The successful candidate needs to have a background in Change management roles and possess core project management skills around governance and senior management reporting. Must have strong business analysis skills and be able to demonstrate a structured approach to problem solving, as well as having excellent written and oral communication skills. The individual should be confident in dealing with staff at all levels, with a "can-do" personality to ensure issues get resolved and a strong sense of ownership. We work towards deadlines so it is crucial that the candidate is able to work under pressure.

Core Skills:

- 10+ years of Change Management or Project Management Experience and tools for managing projects

- Data oriented with an ability to understand the data and use it to problem solving

- Experience of working on large-scale cross-LOB programs desirable

- Business Analysis skills, ability to understand complex workflows and offer solutions

- Ability to manage a large portfolio of projects to maintain velocity and ensure targets are achieved

- Exceptional organizational skills, be able to prioritize demands/tasks based on priority level

- Strong analytical ability with experience in analysing and synthesizing large data sets

- Excellent communication skills, both written and verbal and capable of developing strong story boards to support senior management update

- Strong understanding of project lifecycle, supporting documentation and control related requirements

- Strong level of proficiency with Microsoft tools (Excel, PowerPoint, SharePoint, Project)

- Knowledge of Global Trade Finance business (i.e. lifecycle of Import and Export across the border and Banking involvement in the process) will be an advantage

- Knowledge of Document Digitization (using ICR/OCR) will be an advantage

- High level Knowledge of Machine Learning and AI techniques will be an advantage

- Prior experience on Platform stability / data analytics is an advantage

The candidate should also possess the following attributes:

- Self-starter who is creative with a 'can-do' attitude and strong work ethic

- Exceptional attention to detail and problem solving skills

- Ability to multitask and handle high stress while maintaining accuracy in tight deadlines

- Comfortable working in a fast-paced environment

- Ability to work with cross-functional global teams and interact with all staff levels

- Comfortable with working in the EMEA Shift - 12pm IST to 9pm IST

About us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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