Department Description: Client Billing Operations supports the end to end Billing process for the global business units within both Securities Services and Escrow Services. These global CIB clients use Custody, Cash & Liquidity, Collateral Management, Fund Accounting, Transfer Agency, Investment Analytics, Trust & Fiduciary, Middle Office Outsourcing, Foreign Exchange, and other products and services related to servicing assets for traditional and alternative funds. The department is comprised of 150+ full time professionals located in Plano, Texas and Manila, Philippines. Role Description: The Operations Vice President for Client Billing role will lead the team in India handling daily operations of the function including managing escalations, supporting the delivery of strategic transformation initiatives and the overall risk and control environment to meet client/customer/stakeholder needs. Role/Responsibilities: - Perform a lead operational face to internal partners / stakeholders in dealing with escalated issues - Develop sound functional expertise and gain business knowledge of the product and services we support to effectively anticipate and address client/customer/stakeholder needs - Maintain excellent collaborative relationships with internal partners including: Global Client Billing Operations, Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Technology, Compliance, Risk Management and Controls - Manage and develop a team of about 15-20 FTEs from Supervisor to Associate levels - Proactively manage the team in executing with skill and urgency agreed invoice production and delivery timelines, communicating action plans to internal/external stakeholders, and implementing sustainable solutions to avoid repeat and unnecessary escalations - Drive change to create an evolving culture geared towards process improvement, innovation, and effective policy updates - Lead projects focused on reviewing end-to-end invoice production and delivery processes to identify sustainable solutions to eliminate manual/bespoke processes and partner with the Billing POTL to drive delivery of solutions that will enhance the quality and productivity of the team - Monitor and report key operational performance indicators and key risks to management, on a weekly and monthly basis, focusing on identifying process improvements and consistency across the global Invoice Production function - Analyze errors and control breakdowns, determine root causes and trends; oversee implementation of remedial actions - Present key messages to a wide audience, including executive level stakeholders; escalate and articulate key risks / issues to Senior Management in a timely manner Skills, Attributes & Required Experience: - 10+ years of Securities Services Business / Operations experience required - Proven track record of managing and developing a team / management experience required - Experience managing the delivery of complex projects on time - Experience managing collaborative relationships with senior stakeholders and building strong internal relationships across the global franchise - Demonstrate leadership skills - self-starter, proactive, execution/results oriented - Communicates effectively using the right format and level of detail given the audience with emphasis on executive presence and influencing - Ability to identify issues, work collaboratively to recommend / implement solutions; proven track record in managing re-engineering programs - Adaptability to a fast paced, consistently changing environment; react to high pressure situations in a professional manner - Sets and communicates clear vision and direction to the team - Drives and sustains individual and team performance - Provides and solicits timely, actional feedback to support the team's performance and continued growth - Experience with complex Data transformation exercises is preferred JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. 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Bangalore

JP Morgan Chase - Vice President - Client Billing Operations - CIB 

JP Morgan Chase - Vice President - Client Billing Operations - CIB  ,Job Description for JP Morgan Chase - Vice President - Client Billing Operations - CIB  in JP Morgan Chase in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for JP Morgan Chase - Vice President - Client Billing Operations - CIB  in JP Morgan Chase in  Bangalore for (10-15) years of experience. Apply Now!