Responsibilities:

- Provide overall supervision to the staff during shift operating window

- Ensure that all work items are completed as per the agreed timetable

- Monitor the exceptions and ensure that they're resolved in a timely manner

- Identify opportunities for improving the efficiency of the process

- Identify the training requirements of the team members

- Track the changes to the procedures and ensure that the team is fully aware of the changes

- Coordinate with the business and treasury teams to arrive at the appropriate funding requirements

- Perform reconciliation to identify the reason for the break and reach out to businesses to close the breaks

- Monitor and validate overdraft and credit interest charges

- Partner with the global projects team to ensure seamless rollouts of any enhancements and onboarding or offboarding of any accounts from Cash Management systems

This role requires a wide variety of strengths and capabilities, including:

- Strong written and oral communication skills

- Knowledge of payment formats - SWIFT MT, ISO (xml), etc.

- Exposure to automation tools or VBA (macros), Selenium, etc.

- Working knowledge of Banking Operations

- Computer navigation skills

- College degree and four or more years of banking experience in a leadership role or four or more years of Banking Operation Experience

- Proficient in Microsoft Office products

- JPMorgan Chase is an equal opportunity and affirmative action employer of Disability/Veteran

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Job Type - PERMANENT, FULLTIME

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