14/03 Aneeta Singh
Recruiting Specialist at JP Morgan Chase

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JP Morgan Chase - Business Analyst - Text Analytics (3-4 yrs) Premium

Mumbai Job Code: 675205

The Business Analyst role is in the Management Information Systems team within the Analytics division of the CCB Reporting & Analytics COE that undertakes Text, Voice and Ad Hoc Analytics work. The Analyst will work all levels of management and other analysts on a daily basis to perform their job duties. The role will also be involved in the creation, delivery and maintenance of Executive and Operational level analysis. The candidate will be expected to:

- Perform in depth analysis to resolve a business problem by employing the appropriate tools available in the enterprise

- Extract reports/ data, analyze and provide recommendations for the project undertaken

- Tuning/ discovery of existing/ new categories within text & voice - includes Call Listening into Customer Service Operations

- Identify new opportunities to bring new process improvements

- Communicate data findings through engaging stories that are easy to understand

- Quickly assesses the big picture in complex situations and identify what is critical

- Routinely make decisions for best course of action and to drive process solutions

- Build solid business cases that justify business decision making. The candidates are expected to quantify the impact of analysis/ recommendations

- Support internal and external processes and workflows, suggest improvements based on data analysis and provide insights into the enterprise operations

Qualifications:

- The candidate should have 3+ years of relevant experience in Analytics

- Bachelors or advanced degree in Statistics, Mathematics, Computer Science or related field and training in advanced data analysis

- Experience working with the US Retail/ Credit Card/ Mortgage market is a plus. Operations/ Customer Service experience is a plus

- Experience of working with International Partners in an Offshore and Onshore model is a plus

Skills Needed:

Analytical Skills

- Strong statistical concepts and ad hoc analytics experience is a must

- Strong Analytical & Problem Solving Skills

- Ability to understand complex business problems and translate processes improvements into financial impacts

Data/ Domain Skills

- Experience in the Operational Analytics, Contact Center Analytics domain is preferred

- The candidate should have demonstrated the ability to understand the Voice of the customer (VOC) and translate that into process improvements

- Strong English including knowledge of Phonetics. Knowledge of Spanish is desired and good to have

Tools

- Experience of Text Analytics tool such as SAS E-Miner/ R / Python

- Strong knowledge of Python or SAS & SQL is required. Ability to extract data from various source systems and stage them in a SAS dataset or SQL Server database is desired

- Advanced Knowledge of MS Excel (Expertise in the use of Pivots, complex formulae, lookups etc.) is must have. Use of Tableau or other similar tools is desired

Soft Skills

- The candidate must possess the art of using data to tell the story through tools like PowerPoint of what's going on in the business/process

- Strong Communication skills are a must. The candidate should have the ability to work across Management Levels and communicate clearly with peers, supervisors and all other stakeholders proactively

- Natural Curiosity is an important trait to succeed in this job. Ability to work in a fast-paced, dynamic environment

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