About J.P. Morgan Corporate & Investment Bank

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan's focus on being the world's most successful financial services institution starts with Technology - the driving force that gives us our leading edge. Ongoing $billion investment in the firm's technological future means that by joining J.P. Morgan, you'll have a front-row seat to product innovation, and work on complex solutions to the most difficult financial problems.

Position Description:

- Will be part of a team delivering the Client Analytics product, creating a shared view of service performance across Ops Sales and Clients (internally 4k users, externally 100k users)

- Working with the Global Ops Business BA lead to develop the Client Analytics program for CIB, bringing together multiple LOBs (Global Equities, Digital Client Services, FI & Currencies and Markets);

- Partnering with the Global Ops Business BAs to define the strategy and implementation program, ensuring that key improvements to Client Analytics program are achieved / tracked and also ensure that Product and Senior Management are engaged and aware of the relevant milestones;

- Developing a comprehensive project plan, with detailed milestones and timelines, which will be shared across a wide spectrum of stakeholders

- Stakeholder management and engagement - working with a Global set of stakeholders

Key Responsibilities:

- Work with huge sets of data from varied systems and stitch it together to derive meaningful information

- Gather, understand and document business requirements (BRDs, Functional Specifications, etc.)

- Work closely with Operations and technology teams to explain the requirements; test the solution developed by them and also perform UAT in close coordination with Operations Leads

- Interact with other Tech teams for inputs and enhancements to their systems

- Managing the project end-to-end; ensuring quality output within prescribed timelines

- Communication of progress to senior management & timely escalation of issues

- Liaise with technology and operations globally to understand potential re-use

- Adherence to key control/regulatory/audit standards

Skill / Qualifications:

- 5+ years experience in operations, Client facing role experience preferable

- Excellent with Data analysis, system analysis and Strong analytical and problem solving skills

- Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking, including product, process and system knowledge. Sound knowledge of the trade lifecycle

- Deal with day-to-day issues as well as planning and executing projects / initiatives

- Ensuring the team's activities support Operations in attaining its strategic goals

- Excellent attention to detail, and an ability to know when a deep-dive approach is appropriate

- Ability to drive results through a \"hands-on\" approach

- Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization

- Can operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them

- Experience with QlikView and/or Tableau is a plus.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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