Job Description : - This role is to develop (and support & maintain) visualization, reporting, analytical and data requests for the various businesses that we support across CCB. Responsibilities include providing accurate and concise results to the business for analytics and decision making in order to resolve their business problems. - The data shared should be able to help provide insights to the business and help them take decisions for the betterment of business. It can be on an Adhoc or a recurring basis. Internal Description : - The DART reporting team needs a senior Business Analyst to manage the design, development and implementation of reporting, automation and data solutions for the business. - The position will serve as the Data and Analytics teams point of contact for the businesses and will apply knowledge of systems functionality and data attributes in the process of developing appropriate requirements/reporting designs and solutions. - Position responsibilities are performed within established development deadlines and pursuant to control requirements and process protocols. The position will work with all levels of management and other analysts on a daily basis to perform their job duties. Scope of Work : - Call Center Operations Knowledge: Possesses an understanding of call center operations and data flow/call routing - Provide guidance to other junior developers - Ability to Learn and Follow Procedures: Demonstrates the ability to learn and apply a series of steps, rules, or guidelines needed to perform a specific task, responsibility, or role. - Use Organization and Technical Knowledge: defined by behaviors such as demonstrating the ability to understand financial concepts and analyze financial data; understanding business principles; ensuring that organizational politics do not hinder accomplishments; staying current on industry developments and the competition; and having the experience and skill to manage across functional and organizational lines. - Analyze Problems: Identifies problems, recognizes the root causes, and identifies multiple potential or innovative solutions to problems. - Database Management and Reporting: Demonstrates proficiency with database management and reporting tools (e.g., Hadoop, Hive, SQL, Alteryx, Tableau, SAS, MS Office). - Effectively Communicate with Others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e., explaining important information peers or direct reports); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time. - Manage Complex Business Activities: defined by behaviors such as setting and managing priorities; planning and organizing so work is accomplished on time; identifying problems and recognizing the causes for problem solving; making decisions based on logical assumptions, relevant facts, and examination of alternatives; solving work-related problems through effective quantitative reasoning skills; learning and applying a series of steps, rules, or guidelines; applying technical knowledge for planning and performance. - Foster Productive Teamwork: defined by behaviors such as establishing open and trusting relationships; treating others with respect; creating a climate where people are committed to sharing information (i.e., helping team members maintain positive working relationships); providing a structure and direction to enable a team to accomplish work goals; resolving conflicts; and understanding others perspectives. Qualifications : - Bachelor's degree or equivalent required. - 8+ years of experience with Tableau (must have), Alteryx (must have), SQL Server (good to have), SAS (good to have) and Advanced Excel. - Experience in Teradata, Oracle, Hive and/or Hadoop. - Ability to manage multiple projects and priorities. - Demonstrated knowledge of banking operations. - Ability to analyze raw data and translate into highly readable and professional reports. - Ability to prioritize work and efficiently process change requests from customers. - Ability to work with minimal supervision in a fast paced, dynamic environment. - Ensure development methodologies are followed and are compliant with department and Chase standards. - 8+ years utilizing Business Intelligence solutions. - Prior experience with call center technology data (Avaya CMS, IVR, Aspect, eWFM). - Prior experience with Fraud Operations, CTO Operations and other CCB LOBs - Prior experience in reporting and data analysis development with ability to meet stringent deadlines. - Strong attention to detail and demonstrated knowledge of data quality control techniques. - Strong documentation abilities. - Strong organizational skills. - JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran About Us JPMorgan Chase &amp; Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. About the Team Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Were proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. The link provided below will redirect you to a website. Please apply there as well.

Mumbai

JP Morgan Chase - Business Analyst - CSS - DART Reporting Team 

JP Morgan Chase - Business Analyst - CSS - DART Reporting Team  ,Job Description for JP Morgan Chase - Business Analyst - CSS - DART Reporting Team  in JP Morgan Chase in  Mumbai for (8-13) years of experience. Apply Now!

Job Description for JP Morgan Chase - Business Analyst - CSS - DART Reporting Team  in JP Morgan Chase in  Mumbai for (8-13) years of experience. Apply Now!