Responsibilities includes :

- Work with the QA Team, Business Operations on requests. This includes documenting requirements in formal templates, and asking the appropriate questions to assess complexity and possible solutions

- Evaluate and impact assessment: evaluate submitted changes for Quality Reporting team to identify impacts to data, systems, and processes

- Assist with slotting, tracking, monitoring, testing, and implementation, of assigned change controls and projects

- Engagement and communications with CMO QA team, Business Operations, and IT on changes, and impacts

- Perform maintenance to existing tools, platforms, databases, and tables

- Perform user acceptance testing, data validation as needed

- Identify opportunities for efficiency, cost reduction, and process enhancements

- Assist QA team to trouble shoot issues among reports, systems, processes, and procedures

- Participate on Release Management related meetings communicating status of assigned projects

- Build and maintain positive relationships with users of the Reporting team data among CMO QA, and CCB operations

- Liaison with CCB technology organizations and IT leadership as an advocate for CMO QA technology and data warehousing requirements

- Lead and Manage internal projects as necessary within the CMO QA reporting team

Qualifications:

- Graduate in Engineering, Computer Science, MIS, Operations Research, or similar fields

- Requires 5+ years of Business Analyst experience

- Proven skills in project management methodologies and tools

- Understanding of relevant Quality, and Call Recording technologies, process, and development life cycle

- Proven ability to work and think independently

- Strong verbal and written communication skills

- Strong analytical skills with a continuous process improvement mindset

- Excellent problem solving skills, and strong decision making ability

- Demonstrated interpersonal skills for partnering with various level of organization

- Working knowledge of SharePoint including creation of standard forms, and workflows

- Working knowledge of Office Professional Suite includes Project, Visio and AccessChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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