J.P. Morgan Asset & Wealth Management, with client assets of $2.8 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth and ultra high net worth individuals and families around the world. J.P. Morgan was named Best Private Bank Overall in the United States for the sixth consecutive year by Euromoney and the Best Private Bank Globally, and is recognized as the global leader in technology and innovation in financial services. Position Summary The Client Service Support Manager role is responsible for providing support to Wealth Management client service teams, managers and clients. The Associate works in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products and has escalation and managerial responsibilities. As an Associate, you are responsible for providing exceptional leadership and effective supervision and oversight of a team of Client Service Support Specialist (CSSS). You are accountable for end to end ownership of the client and employee experience, including service levels, satisfaction, and overall performance of the team. To be successful, you will need to build and maintain a winning team. Day to day, you will deliver tactical and strategic solutions in a highly controlled and regulated environment in order to meet objectives in a fast changing and dynamic environment. Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams. Core Responsibilities: - Communicate guidance and direct CSSS to resources for delivering high quality, high touch service to US client service teams, managers and clients - Manage team's daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures - Meet with internal partners regularly to ensure service expectations are met - Understand and comply with regulations, policies and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly - Research, follow-up and resolve escalated client issues and problems through effective interaction with key partners - Facilitate recruiting efforts and process enhancements to maintain staffing levels of CSSS teams - Responsible for coordinating review of key daily, weekly and monthly metrics for CSSS teams; collating the data and presenting to key partners and US CS Managers - Provide oversight surrounding HR matters, talent development, and disciplinary action - Evaluate CSSS Team performance and provide feedback via informal discussions, quarterly/semi-annual performance meetings and annual review process - Assist in the continuing strategic development of the support operating model, and help validate proposed ideas/plans prior to implementation - Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests - Drive the successful implementation, adherence, and maintenance of the firm's control's policies and procedures as well as protecting client assets against potential fraud activities - Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran Qualifications - Excellent judgment and decision making skills; solutions oriented - Strong leadership and management abilities - Solid communication, time management and interpersonal skills; must be able to diffuse conflict diplomatically - Keen understanding of the financial and banking industries - Experience with a wide array of financial products - Ability to adapt to a rapidly changing business and technology environment; must be a change leader - Disciplined approach to managing and acting upon key daily reports - Experience in a call center environment and online/mobile brokerage platform preferred - Proven experience in a leadership capacity, ability to motivate and an individual and team level, experience other managers preferred - Ability to balance producing strong results with proper risk management - Extremely organized and detail oriented, expert knowledge of Windows, Microsoft Office software, Microsoft Outlook email, scheduling and task manager - Bachelor's or Master's degree preferred JPMorgan Chase &amp; Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. 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Mumbai

JP Morgan Chase - Associate - Client Service Support Manager - AWM 

JP Morgan Chase - Associate - Client Service Support Manager - AWM  ,Job Description for JP Morgan Chase - Associate - Client Service Support Manager - AWM  in JP Morgan Chase in  Mumbai for (3-6) years of experience. Apply Now!

Job Description for JP Morgan Chase - Associate - Client Service Support Manager - AWM  in JP Morgan Chase in  Mumbai for (3-6) years of experience. Apply Now!