Key Responsibilities-

- Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved. Effectively convey root cause analysis of issues

- Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities.

- Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components.

- Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives

Required Skillset/Experience:

- Minimum 5+ years SQL query experience writing/modifying complex queries.

- Minimum 3+ years of experience in a Customer Service focused role

- Minimum of 3 years relevant issue/incident management experience

- Minimum of 1+ year experience with help desk ticketing systems

- Strong Excel Skills

- Ability to work independently as well as within a group

- Knowledge of incident, problem management, ticket, change, and risk management processes and tools

- Ability to influence and lead technical conversations with varied Business & IT support groups

- Able to make trusted and unbiased judgments

- Excellent prioritization, organizational and time management skills

- Excellent oral and written communication skills

- Influence and negotiation skills

- Excellent technical skills and business acumen related to file handling/processing, databases, credit card processing

- Bachelor's or Master's degree required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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