CIB - Securities Services Operations - Business Analysis & Reporting Specialist - Operations Analyst

Job Description :

The department is responsible for the capture, analysis and notification to clients of event information and deadlines, reconciliation and execution of client instructions to the market and reconciliation and posting of clients' cash and stock entitlements for Income & COACs.

BAU Management :

- Responsible for processing & validation of Income & Mandatory Corporate actions.

- Responsible for investigating and closing all the income exceptions generated through exception management system per schedule

- Operational management and control of the daily workflow within the Asset Services team

- Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning

- Ensure all daily controls and processing are completed and signed off including client service enquiry resolution, cash and stock break management as well as event management

- Ensure all key metrics are produced as required in given timelines

- Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads

- Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities

- Assist managers in daily governance & supervisory control implementation.

Leadership :

- Contribute to the strategic development of the asset servicing product. Identify key areas of opportunity, creating robust business cases and ensuring appropriate levels of analysis are undertaken. Implement the project structure and governance required to deliver on the agreed strategy.

Further Function Specific Requirements :

- Promote culture of early and timely escalation, ensure root cause analysis undertaken for all operational incidents and follow through with all recommendations. Actively manage risk items and continually evidence compliance with key controls.

- Ensure all errors and incidents are written up in a timely manner in keeping with internal policy

- Organize morning risk review meeting and oversight intraday and end of day key sign off points

- Ensure all client queries dealt with within required SLAs

- Ensure all data is present, correct and complete

- Ensure timeliness against governance calls, sign offs and files for quality control

- Work with Product Development, Settlements, FX and Risk

- Provide Associate cover

Required Qualifications :

- B Com/CA/MBA with 0 - 3 years of experience in asset servicing or investment domain.

Core Skills and Competencies :

- Good knowledge of financial instruments and fund accounting terms

- Good investigation skills and desire to want to "resolve" queries

- Deadline focused and able to work effectively to very tight deadlines

- Good team player, keen to support the overall team delivery

- High attention to detail

- Clear and effective communication skills, both written and verbal

- Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support

- Reconciliation's background would be a significant advantage as this evidences the ability to compare transactions/ positions and to investigate and resolve differences

- Client Service experience in Financial Services would be an advantage, as managing/liaising effectively with many groups is key to success

- Drive, Energy and Enthusiasm

- Display high levels of integrity; operate on the basis of open and honest interaction

About Us :

- JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants- and employees- religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team :

- The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

- Operations teams develop and manage innovative, secure service solutions to meet clients- needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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