- Accountable for the development and maintenance of service level agreements (SLAs) for Vendors and internal team aligned with SLAs offered to External/internal customer; - Ensure service improvement plans are in place to drive continual service improvement to enhance our services and support, driving customer excellence; - Ensure agreed service level targets are met on an on-going basis and reported on through regular service level reports and service review meetings. Drive quality and improvement of the IT Services to meet with SLAs; - Act as a management escalation point between the business and technical delivery to resolve issues; - Design, plan, and implement IT infrastructure based on industry best practices and security standard; - Ensure all IT systems are functioning properly including Cloud platforms, application servers, database servers, POS terminals, CCTV, PABX, TCP/IP network and VPN connection; - Responsible for administration of firewall, switch, Wi-Fi, antivirus, web filtering, internet connection; - Oversee daily IT system operations and performance monitoring such as health check, backup, system optimization, change implementation, system integration, security enhancement; - Take appropriate and timely action to analyze, isolate and diagnose IT problems, and provide corrective, preventive and improvement recommendation; - Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair, and maintenance of IT hardware & software; - Provide Level-2 IT support, and maintain knowledge base for on-going support and training; - Build and maintain IT document such as network diagram, flow diagram, SOP, user manual; - Test and deploy software updates and security patches in regular basis; - Develop automated scripts to facilitate operational tasks; - Perform ad hoc task and project implementation as assigned by supervisor. JOB REQUIREMENTS: - Degree holder in Information Technology or equivalent - Holder of PMP/CCNA / MCSE / LPI / MCITP / ITIL is preferred - Holder of AWS Certified Solutions Architect / DevOps Engineer is preferred - Minimum 10 years solid hands-on experience in IT infrastructure administration - Experience in enterprise network and security design and implementation - Experience in Cloud platforms, O365, Microsoft platform, Linux platform (Suse & Ubuntu), Database servers, VMWare, WAF, Splunk, Fortinet, Sonicwall - Knowledge of VBScript, Powershell, Shell Script - Strong troubleshooting and problem solving skills - Willing to work in non-office hour when necessary (for fixing critical issue / schedule maintenance); - Good command of spoken and written English, Chinese and Mandarin is preferred - Self-motivated, positive attitude, and able to work independently and under pressure

Bangalore

Joint Trip Hospitality - Manager - IT Infrastructure & Operations 

Joint Trip Hospitality - Manager - IT Infrastructure & Operations  ,Job Description for Joint Trip Hospitality - Manager - IT Infrastructure & Operations  in Joint Trip Hospitality Pvt. Ltd. in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Joint Trip Hospitality - Manager - IT Infrastructure & Operations  in Joint Trip Hospitality Pvt. Ltd. in  Bangalore for (10-15) years of experience. Apply Now!