Jodo Fintech - Customer Experience General Manager (IIT/IIM) About Jodo : Jodo (www.jodo.in) is a mission-oriented early-stage fintech startup building a suite of carefully tailored financial products and delivery mechanisms to fulfill the aspirations and needs of middle-income households in urban India. We are backed by high-quality investors to realize our mission. - VC investors : Elevation Capital, Matrix Partners - investors in Paytm, Swiggy, Urban Company, Ola, Practo, etc. - Angel investors : Kunal Shah (CRED), Nithin Kamath (Zerodha), Amit Ranjan (SlideShare) Jodo is started by three co-founders, who have a pedigreed education background (IIT/IIM) and relevant professional experience in financial services (ex-Nomura, Goldman Sachs, Morgan Stanley, Barclays, Edelweiss Capital). Jodo aims to be a multi-product fintech platform to make education-related payments easy, convenient and rewarding for all parents and students. Key Details : - Role : Customer Experience General Manager - Location : Bengaluru - Compensation : Negotiable based on candidate profile - Reporting directly to one of the founders Role Description : We are just getting started! This is not just an opportunity to be part of a startup journey but help shape the journey by building things from scratch. We are looking to hire a core team member to lead the customer experience function. You will be in-charge of delivering a seamless customer experience across all stages and touchpoints in a customer journey and helping the company continually achieve greater customer happiness. You will play a key role in defining how customers perceive Jodo. Key Responsibilities : - Design & implement a ticketing system to manage customer experience over WhatsApp, Email, Phone - Create a framework for first-contact resolution of 100% - Interpret and leverage data insights for constantly enhancing CX - Resolve CX gaps by using data analytics - Ensure that the CX team works in collaboration with all other business functions - Design and implement a workstream for customer feedback collection and analysis - Create and implement an analytics strategy for best-in-class CX. Drive continuous process improvement culture What are we looking for? : - Self-starter with a high sense of ownership - Comfortable working with minimal supervision - High EQ - Ability to empathize as well as get the best out of the CX team - Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed - Bias for action - Have the temperament to experiment and execute in uncertainty - Hustler - Ability to generate resources to solve a problem - Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs - Mission-oriented - Deeply care about delivering value and making an impact on customer's lives Desired Background : - Pedigreed background - Strong leadership, team building, project management and delegation skills - Track record to hire, develop, train, and build a high-performing team - 3+ years' experience in managing support function at a fast-growing company Benefits : - Become a part of the early core team - Competitive salary plus ESOPs - Work with colleagues from strong backgrounds & hungry to succeed - Opportunity to interact with and learn from high-pedigree investors & mentors

Bangalore

Jodo - General Manager - Customer Experience - IIT/IIM 

Jodo - General Manager - Customer Experience - IIT/IIM  ,Job Description for Jodo - General Manager - Customer Experience - IIT/IIM  in Jodo in  Bangalore for (3-9) years of experience. Apply Now!

Job Description for Jodo - General Manager - Customer Experience - IIT/IIM  in Jodo in  Bangalore for (3-9) years of experience. Apply Now!