General Manager at Jodo
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Jodo - Customer Success Specialist (0-2 yrs)
Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo's suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.
Jodo is backed by marquee VC investors - Tiger Global, Elevation Capital and Matrix Partners - to realize this mission. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
- Consultative selling by pitching product to customers both in offline event and via tele sales
- Building a long-term relationship with customers
- Ability to think on the feet and understand the customer pulse and pitch accordingly
- Ability to take rejections and not let it affect the pitch to the next customer
Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility
- Not taking 'no' for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade
- Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure
- Understand customer concerns and relay it back to the product team to improve the product & application process
- Passionate about talking to and understanding customer needs
- Fluent communication in English
- Passionate about personal growth and making a difference
- Compensation: Negotiable based on candidate profile (fixed + incentives)
- Opportunity to be part of the early-stage fintech startup and make an impact
- High performers in this role will be given additional exposure
What are we looking for?
- Self-starter with a high sense of ownership - Comfortable to work with minimal supervision
- Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
- Bias for action - Have the temperament to experiment and execute in uncertainty
- Hustler - Ability to generate resources to solve a problem
- Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
- Mission-oriented - Deeply care about delivering value and making an impact on customer's lives
Role: Customer Success Specialist
Location: Mumbai/ Pune/ Ahmedabad/ Surat
Compensation: Negotiable based on candidate profile (structured as Fixed + Incentive)
Date of Joining: ASAP
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