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Product Manager - Telecom/VAS (7-12 yrs)

Mumbai Job Code: 40192


We have a position with a leading telecom company

Role:Product Manager,Loyalty

Location:Corporate office,Mumbai

Grade:Senior Manager

Qualification:MBA

Experience:7 to 10 years

To achieve the following for the Postpaid & Pre Paid business across all Circles

- Set organization agenda for Customer Loyalty & Privileges
- Align the entire organization to the agenda as set out
- Spearhead alliances & tie ups with other organizations
- Set in place processes for execution of the deliverables of these Programs

ESSENCE OF ROLE - Key Accountabilities -

- Set organization agenda for Customer Loyalty & Privileges -

- Define & implement the organizational agenda for Loyalty & Privileges.
- Map the current Programs to fulfil specific objectives within the larger Loyalty & Privileges agenda.
- Manage all operational aspects for , Extra, Coalition Loyalty & Points based loyalty Program.
- Develop & enhance measurement matrices for ROIs of these Programs.
- Enrich existing Programs & identifying new opportunities to meet the defined Loyalty & Privileges agenda.

- Align the entire organization to the Loyalty & Privileges agenda -

- Ensuring that the Loyalty & Privileges agenda ties in seamlessly with areas like customer acquisition, retention, HNI R&R, Stores, Mini Stores, brand communication etc.
- Transfer learnings & best practices across Circles

- Spearhead alliances & tie ups with other organizations -

- Drive redemptions through relevant tie ups
- Front ending discussions with other organizations for mutually beneficial partnerships.
- Working closely with Circles to ensure adequate geographic spread of tie ups & offers.
- Evaluate partnerships with aggregators/ agencies in the domain of tie ups.
- Setting in place fulfilment mechanisms for delivery of offers.

- Set in place processes for execution of the deliverables of these Programs -

- Putting in places processes around all aspects of the Programs like (indicative)
- Customer enrolment
- Customer onboarding & engagement
- Channels for offers discovery
- Channels for offers fulfillment
- Working closely with the marketing teams (Corporate Office & Circles) & other relevant stakeholders like Customer Service, IT for execution of Program deliverables.

Please send your cvs to sabina.bagga@gmail.com, or call me at 09810075590.

Sabina Bagga

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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