JindalX - Transition Manager

JindalX is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing 'X' that propels us as partners towards 'Xponential' growth. To know more, visit: www.jindalx.com

What You Will Do :

- Managing and leading Transitions

- Lead processes due diligence to define the scope of process transitions (Finance, HR, Information technology, WFM, Operations)

- Lead and implement toll gate-based methodology for transitions in line with Industry best practices

- Be the customer's SPOC for all questions, decisions, actions, and updates as applicable during the Transition period and Beta period

- Support the project as the first escalation point for internal and customer issues

- Drive governance calls and meetings for internal and customer updates

- Plan for, conduct and manage relevant pieces of training to be delivered to the transitions team

- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals, and deliverables

- Participate in the creation and review of transition solutions for RFPs / RFIs and any other pre-sales support as needed

- Identifying and defining business cases; defining project tasks and resource requirements; developing a detailed project charter, project plan, and transition plan depending on solution complexity, priorities, and deliverables

- Combining process migration activities along with IT implementation

- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality

- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans

- Handle various responsibilities such as planning, scheduling, coordinating, and managing all aspects of the project

- Should be comfortable working with any of the agile modules

- Decide deadlines and budget of the project accordingly

- Maintain status report of the project and also keep a record of the previous report

What You Will Need To Succeed :

- Degree in any stream

- PMI PMP/ Prince 2 Practitioner and ITIL certified -preferred

- Business Partnering - Partner and Vendor Management

- Excellent technical capabilities, strong communication skills, and effective project management abilities - MS Project, MS Excel

- Sound knowledge of Business Process Management with tools such as MS Visio, Celonis, etc.

- 6+ years of experience in Project Management for Business Process Outsourcing initiatives (Business Acumen, Risk Assessment and Complexity Management)

- Strong presentation skills - including ability to lead workshops within the scope of transition projects,

- Strong proven client management skills, with the ability to facilitate and influence stakeholders - Well-versed with MS PowerPoint, Mindmap design software

- Ability to manage workload, with minimal direction, a self-starter with a strong sense of proactivity

- Strong analytical skills and attention to detail, Agile Methodologies and Rituals - Experience with JIRA

- Relevant experience in change management within large, high profile, high value, and complex transition programmes

Preferred Certifications:

- Agile Scrum Foundation [ASF], Certified Scrum Master [CSM]

- TMF eTOM Framework [eTOM : Enhanced Telecom Operations Map ]

- ITIL Foundation [Information Technology Infrastructure Library]

- Prince 2 - Project Mgmt., Agile, PMP [Project Management Professional]

- Business Analyst [CBAP - Certified Business Analyst Professional