Transition Manager
- Managing and lead Transitions
- Lead processes due diligence to define scope of process transitions (Finance, HR, Information technology, WFM, Operations)
- Lead and implement toll gate based methodology for transitions in line with Industry best practices
- Be the customer's SPOC for all questions, decisions, actions and updates as applicable during the Transition period and Beta period.
- Support the project as the first escalation point for internal and customer issues.
- Drive governance calls and meetings for internal and customer updates.
- Plan for, conduct and manage relevant trainings to be delivered to transitions team.
- Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
- Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
- Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
- Combining process migration activities along with IT implementation
- Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality
- Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.
- Handle various responsibilities such as planning, scheduling, coordinating, and managing all aspect of the project
- Should be comfortable to work with any of the agile modules
- Decide deadlines and budget of the project accordingly
- Maintain status report of the project and also keep a record of the previous reports
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