Jax Network - Head - Customer Success

Our growing blockchain business is looking for a Head of Customer Support to handle our customer interaction platforms, and create a positive brand experience for our community by effective customer interaction.

To be successful in this role, you will need to have excellent communication skills and deliver quality services and achieve engaging customer interaction.

You will have the opportunity to be a part of a young vibrant team, passionate to transform the world and shape the future of a blockchain

About Jax.Network:

We are a blockchain-based energy standard monetary system, issuing two cryptocurrencies. Our aim is to make our stable coin a universal standard for the quantification of economic value. We set ambitious targets and achieve them with the speed of thought. We have about 7-8 products in the pipeline in a ready to launch mode, we plan to deliver numerous projects and applications set to revolutionize the blockchain industry and the global payments market.

Our values are :

- Respect and honor - we don't tolerate disrespectful behavior and cherish a friendly environment

- Aim for excellence - we always set incredible goals to ensure high quality of our products

- Constantly developing - we want to be a little bit better every single day by developing ourselves as professionals and human beings.

Roles & Responsibilities:

- Real time chat and social media support

- Quick resolution to queries and support tickets

- Own our customer experience journey across all inbound channels and social media platforms for all Jax products

- Implement insights and product improvements to continuously improve customer experience.

- Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.

- Adopt a data driven approach to manage and iteratively improve customer experience

- Recruit, train and build a world class customer support team

- Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Requirements:

- 6 plus years of experience in customer service with team management skills.

- Basic crypto knowledge and community management.

- Experience in defining metrics and building processes to ensure adherence.

- Ability to drive and motivate team members to strive for excellence.

- Empathetic with a customer-oriented attitude while following a data driven approach to customer service.

- Excellent written and verbal communication skills.

- Immediately available.