Location: Gurgaon Job Responsibility : - To develop and update customer service policies and procedures within the company rules and regulations. - Managing and monitoring with supervisors, team leaders, executives and sub agents to provide support and Resolve issues. - Maintaining up-to-date knowledge of industry developments and involvement in networks. - Monitoring random calls to improve quality, minimize errors and track operative performance - Build and maintain a positive working environment that attracts and retains high quality staff reviewing the Performance of staff, identifying training needs and provide training sessions. - Recording statistics, user rates and the performance levels of the centre and preparing reports. - Organizing staffing, including shift patterns and the number of staff required to meet demand. - Training, motivating and retaining staff. - Forecasting and analyzing data against budget figures on a weekly/monthly basis. Skills : - Should be fluent in English, Hindi. Knowledge of other languages will be an added advantage. - Skill set Experienced in Call Center handling Financial Services. - Strong skills in forming new policies and procedures. - Keep up with new customer requirements. - Excellent interpersonal skills, and listening skills and the ability to communicate with a wide range of people. - Strong customer service ethic Manage and motivate the team. - 12-18 years experience in call Centre managing a team.

Gurgaon/Gurugram

IVL Finance - Head - Contact Center 

IVL Finance - Head - Contact Center  ,Job Description for IVL Finance - Head - Contact Center  in Dhani in  Gurgaon/Gurugram for (12-18) years of experience. Apply Now!

Job Description for IVL Finance - Head - Contact Center  in Dhani in  Gurgaon/Gurugram for (12-18) years of experience. Apply Now!