07/02 Karthik
HR Manager at ITC Infotech

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ITC Infotech - Senior/Principal Consultant - BFSI Consulting (10-18 yrs) Premium

Bangalore Job Code: 662298

Senior/Principal Consultant - BFSI Consulting

Banking - Experience Consultant - Digital Banking & CX

Bengaluru, Karnataka, India

Around 10-15 years; Supporting technology and consulting engagements for banking customers as an individual contributor; technology/ application service + domain consulting (In Digital IT service startups/ banking captives/ IT firms/ consulting firms); global exposure; business requirements expertise/ good appreciation of technology

- Retail & commercial banking process; Customer journey definition/ design thinking; Knowledge of working in agile execution

- Experience on Unified CX, CRM; Digital channels implementation encompassing customer acquisition, servicing & transaction management

- Worked on implementing omni-channel domain architecture/ loyalty management/ digital marketing

- Experience differentiation using RPA, AI & ML would be positives

- Exposure around applications such as Backbase, i-Exceed; Fiserv Corrilian, Systematics and Omniture would be appreciated

Roles and Responsibilities:

BE + MBA + Certifications around design thinking/tools/products/ AI/ ML (additional positives)

- Apply industry domain and consulting skills to help drive consultative selling and account development needs.

- Help drive thought leadership and innovation in the industry for ITC Infotech.

- Work as a consulting complement to sales/ account and vertical teams to help drive deeper and broader client conversations.

- Help in conceptualizing, designing and creating solutions working along with technology teams.

- Participate in workshops and client meetings around problem analysis, visioning, concept selling, and solution selling.

- Help work in large scale strategic programs / projects, typically on the business / functional side.

- The key emphasis of the candidates work will be on envisioning, solution formulation and design stages in a project lifecycle.

~ 50-60% billability at consulting rates.

- Iniche Technology Service Companies;

- Fintech service companies

- Digital arms of IT service companies etc.

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