HR Manager at ITC Infotech
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ITC Infotech - Senior/Principal Consultant - BFSI Consulting (10-18 yrs)
Senior/Principal Consultant - BFSI Consulting
Banking - Experience Consultant - Digital Banking & CX
Bengaluru, Karnataka, India
Around 10-15 years; Supporting technology and consulting engagements for banking customers as an individual contributor; technology/ application service + domain consulting (In Digital IT service startups/ banking captives/ IT firms/ consulting firms); global exposure; business requirements expertise/ good appreciation of technology
- Retail & commercial banking process; Customer journey definition/ design thinking; Knowledge of working in agile execution
- Experience on Unified CX, CRM; Digital channels implementation encompassing customer acquisition, servicing & transaction management
- Worked on implementing omni-channel domain architecture/ loyalty management/ digital marketing
- Experience differentiation using RPA, AI & ML would be positives
- Exposure around applications such as Backbase, i-Exceed; Fiserv Corrilian, Systematics and Omniture would be appreciated
Roles and Responsibilities:
BE + MBA + Certifications around design thinking/tools/products/ AI/ ML (additional positives)
- Apply industry domain and consulting skills to help drive consultative selling and account development needs.
- Help drive thought leadership and innovation in the industry for ITC Infotech.
- Work as a consulting complement to sales/ account and vertical teams to help drive deeper and broader client conversations.
- Help in conceptualizing, designing and creating solutions working along with technology teams.
- Participate in workshops and client meetings around problem analysis, visioning, concept selling, and solution selling.
- Help work in large scale strategic programs / projects, typically on the business / functional side.
- The key emphasis of the candidates work will be on envisioning, solution formulation and design stages in a project lifecycle.
~ 50-60% billability at consulting rates.
- Iniche Technology Service Companies;
- Fintech service companies
- Digital arms of IT service companies etc.