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Recruiter at ITC Infotech
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ITC Infotech - Business Analyst - Salesforce (7-12 yrs)
- Works with respective BA's from vendors to ensure project scope/SOW scope is translated to product backlog
- Represent key routines with all stakeholders (Zones, vendors, ABI stakeholders) to provide direction in Guru scope
- Consolidates all the queries/requests from zone/vendors on Service catalogues and ensure they are tracked and addressed
- Works closely with vendors to come up with SIT plan including test scenario/cases to ensure all flows are covered
- Works with Zones to ensure UAT scenarios are captured upfront and tested in SIT
- Lead UAT planning and align all stakeholders
- Very good understanding of ITIL process
- Experience in implementation of Service Management process/tools across the organization (Jira, ServiceNow..)
- Drives meetings with all stakeholders for fit gap assessment, alignment with Guru scope, retrofit the additions to product backlog
- Clearly differentiates a scope issues vs Configuration Issue vs Implementation issue
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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