ITC Infotech - Business Analyst - Salesforce

- Works with respective BA's from vendors to ensure project scope/SOW scope is translated to product backlog

- Represent key routines with all stakeholders (Zones, vendors, ABI stakeholders) to provide direction in Guru scope

- Consolidates all the queries/requests from zone/vendors on Service catalogues and ensure they are tracked and addressed

- Works closely with vendors to come up with SIT plan including test scenario/cases to ensure all flows are covered

- Works with Zones to ensure UAT scenarios are captured upfront and tested in SIT

- Lead UAT planning and align all stakeholders

- Very good understanding of ITIL process

- Experience in implementation of Service Management process/tools across the organization (Jira, ServiceNow..)

- Drives meetings with all stakeholders for fit gap assessment, alignment with Guru scope, retrofit the additions to product backlog

- Clearly differentiates a scope issues vs Configuration Issue vs Implementation issue