IT Project Manager

Role Overview :

- In this role, you will partner with multiple Business departments, research, analyze and document business and systems needs in order to resolve business and/or process issues by recommending feasible solutions.

- Working at the intersection of technology, business and customer experience, you'll gather and prioritize requirements, develop business cases, and manage multiple projects at once.

- You will be responsible for working closely with business departments to successfully identify and implement solutions with the goal of ensuring a positive experience for impacted teams.

Implementation/Adoption (65%) :

- Roadmap Development: Manage product roadmaps to manage technology products lifecycle including the introduction, optimization, and retirement of technology in use

- Be responsible for system implementation projects from end to end including: business evaluation, managing project scope, timelines, requirements gathering, high-level design, test planning & implementation support

- Manage the progress of implementation projects and informs leadership of any risks, mitigation plans

- Contribute to the technical direction, recommend, and design the solution to leverage best practices and out of the box functionality of tools being implemented

- Troubleshoot issues; perform root cause analysis, recommend corrective action and resolution

- Working collaboratively with technology partners, operational areas, vendors, business stakeholders to plan, elicit, analyze, document, communicate and manage business requirements

- Coordinate and work with consultants (where required) on systems enhancements and implementations.

- Support UAT by supporting planning, development of test cases and execution of tests.

Post-Implementation (10%) :

- Coordinate and provide training on new systems and procedures

- Maintain documentation, user guides and training materials for the environment and solutions.

- Produce and analyze data from system/custom reports to provide recommendations.

Transformation projects (25%) :

- Strategy: Define, articulate and implement product strategy

- Mapping of processes (i.e. current and future state) across the business and creating high level and detailed process workflows

- Introduce higher levels of automation, reduce manual processes, streamline processes and identify and resolve business and process issues.

- Identifying business needs and determining solutions to business problems by analyzing options/solutions which may include a technology component, but may also consist of process improvement, organizational change or strategic planning and/or policy development

- Perform gap-analysis, outline roadmaps to move from current to desired state and provide business perspective to design process

- Own strategy and execution of business initiatives, while working with internal and external stakeholders to define opportunities that optimizes our processes and deliver favorable customer experiences

- Gather and analyze data, identify priorities, find opportunities for the application of new technologies, and weigh the costs and benefits of new or revised systems.

- Build change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

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