IT Infrastructure Data Center Manager

Purpose:

The IT Infrastructure Data Center Manager's role is responsible for planning, organizing, and managing 2 to 20 staff members, contractors/consultants, and the overall IT operation with a focus on ensuring the stable operation of the organization's IT Data Center and server infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, such as the Cloud, Data Center, Windows & Unix Servers, Storage, Database Servers, Device Management, VMware & Citrix Virtualization and other infrastructure. The Infrastructure Data Center Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. This position will play a key role contributing to the current and future strategic technology direction for Globe.

A primary focus for this management position will be to provide leadership for day to day operations of a datacenter and IT infrastructure. In addition, this role will be responsible for the operational excellence of the Data Center and Operations team, including implementing ITIL and ITSM procedures with an initial focus on assisting with the further development of Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, tools, and best practices for the technology organization. This resource must be a strong leader of projects, internal resources and external vendors/service providers, and exhibit the ability to perform on a strategic and transformational level with other management at the department

Responsibilities:

- Provide day-to-day leadership and direction for in-house staff for the safe and reliable operations of datacentre and infrastructure systems

- Provide hands-on project management for strategic department-wide initiatives, inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, RFP/SOW creation, vendor selection/management, solution delivery, and implementation

- Ability to decompose large initiatives into constituent projects and executable technology delivery goals

- Oversee 2nd and 3rd level Infrastructure operations support for the department on a 24x7 basis, with on-call support during off-hours for initial response to disruptions, outages and incidents

- Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization

- Assist with the implementation and evangelization of cyber security best practices and lead cyber incident response/management if necessary

- Assist with the planning and deployment of infrastructure security measures

- Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements

- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management

- Participate in the development of IT strategies in collaboration with peer and senior management

- Manage and set priorities for the design, maintenance, development, and evaluation of all in-scope infrastructure systems

- Own the project lifecycle and be responsible for managing technical and operational risks and issues for smaller projects that are not led by the Project Management Organization (PMO)

- Work with peer Infrastructure and other IT Department Managers to provide input into the departmental vision and strategic road map for Data Center technical platforms

- Establish and maintain regular written and in-person communications with the senior management, decision-makers, stakeholders, department managers, and end users regarding pertinent infrastructure activities

- Provide organizational and cultural change leadership and change management

- Build a culture of pro-activity, business cooperation, continuous improvement, and exceptional service delivery

- Build data protection backup strategy

- Design and implement tools and solution for business continuity & disaster management.