IT Delivery Head - Life Sciences Domain

- Should have 16+ years of IT Services experience covering multiple service lines and Life Science experience of at least 10 + years.

- Strong Global Delivery management skills and the ability to manage multiple service lines and work seamlessly with multiple horizontal partners, ability to manage global teams.  

- Identify and anticipate risks and issues, facilitating the resolution, mitigation, and manage escalation. 

- Should have handled P&L responsibility and multiple transformation projects. 

- Excellent stakeholder management skills. 

- Proven track record on building strong and trusted relationship with mid-senior leadership in the customer organization in the past engagements. 

- Experience in demonstrating value proposition to the customers. 

- Exposure to driving delivery governance with client exec leadership. 

- Ability to influence client decisions, improve client processes based on industry best practices.

Delivery Management:

- Serves as single point of accountability for delivery across service lines. 

- Has high focus on Delivery and Operational Excellence. 

Relationship Management:

- Establishes and builds relationships with appropriate client-side peers. 

- Resolves delivery issues. 

- Understands and manages client expectations to result in an exceptional client experience.

Supporting Growth:

- Facilitates account penetration through proactive analysis of clients landscape and mapping against service offerings besides continuation and extension of existing programs.

Account Operations:

- Manage internal account operations including commercial operations, process, coordination etc.