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07/11 Riddhi Sharma
Consultant at Crescendo Global

Views:4897 Applications:313 Rec. Actions:Recruiter Actions:113

IT Application Support Manager - BFSI (11-16 yrs)

Mumbai Job Code: 762248

IT application job opportunity in Mumbai for a professional holding at least 13 years- experience in Microsoft applications support. You will use your experience in ITIL methodology to manage the support function. Our client is looking for a professional keen to grow their career as a manager. If this sounds exciting, apply with us!

Location: Mumbai

Your Employer: A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.


- Managing the support function for Microsoft technologies related projects

- Ensuring the team carries out problem management tasks along with day to day Incident management

- Ensuring RCAs are carried out time to time

- Planning and managing project timelines/schedules.

- Analyze, anticipate and mitigate risk factors and work with the team and stakeholders to minimize risk.

- Mentoring team members to build technical expertise.

- Ensure development processes are compliant to the mandated process for India center on CMMI, ISO, Data protection, information security.


- 13-18 years of experience in IT application support and Development

- Preferred Graduate/post graduate with IT/Computer Science Background

- Hands on experience with Microsoft Technologies including ASP.Net, C#.Net, VB.Net, Azure, etc

- ITIL certification at Intermediate/Expert level

- PMP/Prince2 certification with good project management skills and experience

- Prior work experience in Application Support projects is a MUST

- Technical background with hands-on development experience in the past

- Well versed with Incident, Problem and Change Management Processes

What's in store for you?

- Fast track career growth

- An opportunity to define, lead and coordinate the operations of the company.

- Liaise extensively with stakeholders

Women-friendly workplace:

Maternity and Paternity Benefits

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