ATTENTION: We're Hiring! Do you want to leverage your Customer Success skills, and be a part of a profitable, fast-growing early-stage startup, and. Help 1 Crore Indian men be more confident, improve their social skills, and help get into deeper, fulfilling relationships. We are accepting applications for a Customer Service Director to join our growing Iron Man Lifestyle team. If this sounds of interest, please read on.... The Company: Iron Man Lifestyle is a profitable fast-growing dating and lifestyle coaching company helping Indian men get over their social anxiety, develop their confidence & social skills, and get into deeper, fulfilling relationships. The Role: Customer Success Director - Currently, we're signing up customers at a pace faster than we can handle. This is a leadership role and you will be heading the Customer Success Department: In this role, your job will be to map out and improve the customer journey/experience, put in systems, processes, and people to improve customer success, and increase retention & Lifetime Gross Profit per customer. As a result, directly helps in increasing revenue. Location: The position is in our New Delhi office and the ideal candidate will be living in the Delhi/NCR region or willing to move to Delhi/NCR Pay: This is a salaried role with a CTC of 9-12lpa for the person that is the right fit. Hours: This is a full-time position. What Kind Of Qualifications Do You Need? - At least 3-7 years of prior experience in a customer-facing role, with a proven track record of owning individual and team targets. - Prior experience in delivering a great customer experience and increasing client retention. - MBA in a relevant field. - Be a Builder and Executor. To able to build things from scratch and execute with lightning speed. - Ability to lead, grow, train, and manage a team of customer success executives. - Experience in growing and leading a team of 10+ employees. - Being part of an early-stage startup's journey of growing from &lt;1 crore to 50-100+ crores in ARR, is a big plus. Some of the Specific Role Functions: - Improve customer journey and success - Define the various stages of the customer journey, and help improve the journey to ascend the customer onto the next stage. Track every customer's journey to help deliver improved results to customers and provide an amazing customer experience. - Increase Lifetime Gross Profit (LTGP)/LTV - Improve client retention and repeat buying. Additionally, help increase LTGP by upselling, down selling, and cross-selling products to clients. Identify gaps in the customer experience and additional products to be created to help the customer succeed. As a result, increase the Lifetime Gross Profit per customer. - Decrease churn - Provide an amazing experience to the customer and help him succeed. Identify the reasons for churn, and why a client drops off. Come up with plans and strategies to reduce churn, and put them into action owning the KPI throughout. Improve and own customer onboarding and engagement. - Reduce Cost of Service (COS) - Increase efficiency of the current team to service more clients. Reduce waste, and add in systems and processes to reduce the cost of service and increase profitability. - Put in Systems & Processes - Add in systems and processes to provide consistency in delivery and customer experience. This could be through: - Team: Recruiting, Onboarding, Training and Managing the team of Coaches, Account Managers, Customer Success Executives, etc. - Software: Adding in automation, softwares, CRM, processes, etc. - Improve Payment Collection - Reduce client Dropoff and add in systems for improved future payments collection. - Track and improve Customer Success KPIs - Add in systems to track and measure Customer NPS, Customer Success Rate, Customer Adherence Rate, Testimonial Rate, LTV, LTGP. - Drive Referrals & Word of Mouth - Deliver a positive customer experience to spread positive word of mouth and build on the already existing reputation of the company. Put in a formal system to drive Referrals from clients, to increase LTGP. - Collect Customer feedback - Understand customer needs and collect feedback on the service to help improve the product. This Role Is For You If. - You have a strong underlying motive to serve and help people. - You are a Builder and an Executor. You can take things from scratch and start building them from the ground up. - You are a leader having the ability to lead, coach, and manage the growing team. - You have exceptional communication and interpersonal skills. - You are able to resolve customer issues in a polite way, without losing your cool. - You are focused on getting things done, and have a bias towards action. - You have a "whatever-it-takes" attitude, love deadlines, and can keep yourself accountable. - You have a bias towards revenue. - Be able to own a task and finish it completely with little direction. Which means, you can own a problem, build a strategy around it, be able to think of the various possibilities and courses of action, think about the various Pros & Cons of each, prioritize and execute the best course of action that has a bias towards driving revenue. - You are able to figure things out on your own to get the job done and deliver results. - You're a team player and are fired up to work with a company that is making a positive difference in the lives of others. - You're committed to the path of personal development, the psychology of success and embody what we teach at Iron Man Lifestyle. - You believe in the Vision of Iron Man Lifestyle to help Indian men be more confident, develop social skills, and get into deeper, fulfilling relationships. We are changing a lot of lives daily, and would love to have you onboard working directly with us at Iron Man Lifestyle, at the New Delhi office, For the next level of growth and development in our mission to be the best in the world at helping Indian men be more confident, get more dates, and be in deeper, fulfilling relationships. Your Next Steps. If this sounds like your kind of position, then you're our kind of Customer Success Director! Take a couple of minutes to apply below. We look forward to reviewing your application and hopefully welcoming you to the elite Iron Man Lifestyle Team! Get started below now: Job Type: Full Time Salary: Rs.9,85,444.67 - Rs.12,68,494.42 per year

Delhi NCR

Iron Man Lifestyle - Director - Customer Success 

Iron Man Lifestyle - Director - Customer Success  ,Job Description for Iron Man Lifestyle - Director - Customer Success  in Iron Man Lifestyle in  Delhi NCR for (3-7) years of experience. Apply Now!

Job Description for Iron Man Lifestyle - Director - Customer Success  in Iron Man Lifestyle in  Delhi NCR for (3-7) years of experience. Apply Now!