IQVIA - Senior Consultant - Sales Force Effectiveness (10-14 yrs)
Senior Consultant- Sales Force Effectiveness
Job Purpose :
- Lead Incentive Compensation (IC) & Sales Force Effectiveness (SFE) engagements @ Center of Excellence (CoE) providing support to multiple business units; including management of deliverables, quality control process, customer satisfaction, issue resolution, work flow process, people management and partnership with different clients / stakeholders
Major Accountabilities :
- Promote synergy and best practice sharing among teams, drive collaboration with stakeholders in managing high standards of communication and delivering best in class services
- Lead IC teams to manage deliverables for Business units; ensuring adherence to timelines and quality objectives.
- Provide guidance in methodologies, processes and SOPs to enable creation and enhancement of deliverables in following areas:
- Contest Management: Establish, vigorously monitor and report KPIs & take proactive action to continuously strive for improvements.
- Work towards build-up of functional capabilities to expedite transition of value added projects
- Drive standardization of reports across IC process
- Identify and resolve operational issues, clearly articulate potential recommendations/solutions to local or global managers/partners; manage number of escalations to global office.
- Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.
Collaboration : Work with other teams at CoE to leverage the cross-functional synergies
- Ensure exemplary communication with all stakeholders including internal and global customers through governance updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.
- Groom talent and mentor associates for higher responsibilities.
- Provide input into performance appraisal of team members and manage the training needs of the group.
- Provide input into the planning process and ensure ongoing detailed cost reporting in line with the objectives
Education :
- MBA with Graduate / Post Graduate in Pharmacy/Science/Statistics
Experience :
- Overall 10+ years of experience with 6+ years in Sales Force Effectiveness/Analytics with a leading pharma company/service provider and 4+ years of experience in leading a team
- Field force experience (desirable)
- Past work reflects a track record of operational excellence in SFE field
- Understanding complexity of working in an off-shored / delivery center environment with 2+ years of onsite (international) exposure
- Familiarity with process set-up, quality KPIs and operational issues / management
Related Competencies :
- Ability to work independently and under pressure, demonstrating initiative and flexibility through effective and innovative leadership, attention to detail and quality focused, excellent interpersonal and communication skills, strong influence, negotiation and diplomacy skills, excellent people management skills with positive leadership, innovative, and collaborative behaviors & strong - can-do- orientation.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.