JOB LOCATION : Any location in India ROLE : This role manages the customer engagement programs for prospects and licensed customers. The individual must ensure that our customers understand, internalize and experience the value of ALPS throughout the duration of their journey with ALPS. He/She will partner with sales, support, and product management teams in formulating and executing customer engagement programs. RESPONSIBILITIES : Strategy : - Advise the client in identifying key success criteria for pilots and license engagements - Create strategic plans and customize customer engagement programs, develop necessary artifacts to meet pilot/engagement KPIs - Partner with sales and product management teams to ensure the pilot is a success - Advise the client and sales teams on new digital marketing opportunities and trends in the industry. - Develop an in-depth understanding of customers likes and dislikes about ALPS through surveys, reviews, referrals, and more - Organize, analyze, prioritize, and share customer feedback with Product Management and Support teams to ensure we always consider the voice of the customer Problem Solving : - Become an expert in ALPS and SEO. Develop a deep understanding of how ALPS can be used to address various use cases in SEO. Understand work arounds of how ALPS can be used to address use cases that are not directly delivered by the product - Develop a deep understanding of competitive products and how ALPS can deliver better value - Analyze client business data and define the business problem - Apply strategic problem solving, data analysis and consultative skills to deliver project outcomes. Program Management : - End to end project management throughout the customer engagement lifecycle pilot, onboarding, implementation, renewal, and postmortem. - Own pilot conversion and customer retention goals and drive the outcomes/results with the help of the support and product management teams - Translate strategic plans to a mid-level and detailed execution plan - On-time, on-budget and quality delivery of customer success programs Outcomes : - Meet pilot KPIs to aid in converting pilots to license customers - Renew licenses of existing customers on reaching license expiration dates - Find opportunities to upgrade ALPS license or introduce service packs as deemed necessary Communication : - Manage communication with the sales, product management and support teams on a regular basis to ensure the health of the prospects/customers. - Provides regular updates to internal and external stakeholders - Provides the client business context to the solution teams and helps drive the solution development to positively impact client goals DESIRED EXPERIENCE : 1. Ability to think strategically to impact business outcomes and create strategic roadmaps. 2. Of the total experience, at least 3+ years of experience in marketing, consulting or account/customer management is preferred 3. Knowledge of SEO, Content Marketing and Digital Marketing is a must 4. Exceptional verbal and written communication skills. 5. Strong project management and communication skills. 6. Strong analytical skills, numerical skills and a good knowledge of Excel and PowerPoint. 7. Creative flair and enthusiasm for new ideas and concepts. 8. Good relationship management skills and a good team player. DESIRED QUALIFICATIONS : 1. MBA from a premier institute (such as IIMs/ISB/ XLRI/FMS/SP Jain) 2. At least 6+ years of experience in marketing, account management, customer success or business consulting roles

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IQuanti - Manager/Senior Manager - Customer Success - B2B SaaS Product - IIM/ISB/XLRI/FMS/SP Jain 

IQuanti - Manager/Senior Manager - Customer Success - B2B SaaS Product - IIM/ISB/XLRI/FMS/SP Jain  ,Job Description for IQuanti - Manager/Senior Manager - Customer Success - B2B SaaS Product - IIM/ISB/XLRI/FMS/SP Jain  in IQuanti in  Any Location for (6-10) years of experience. Apply Now!

Job Description for IQuanti - Manager/Senior Manager - Customer Success - B2B SaaS Product - IIM/ISB/XLRI/FMS/SP Jain  in IQuanti in  Any Location for (6-10) years of experience. Apply Now!