Intugine Technologies - Implementation Manager

- The Associate Manager Implementation plays a pivotal role in the business and carries a high level of responsibility.

- As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers.

Responsibilities:

- End-to-end implementation of Intugine's solution at mid-market customers, ensuring timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems, including providing training.

- Travel to client locations to understand their needs, train them about Intugine's solutions, and build relationships with them.

- Design and set up processes and work on continuous improvement of the set processes.

- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.

- Set and monitor KPIs to access projects.

- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

- Research and analyze Intugine's new products and design a process for their implementation.

Requirements:

- 2-4 years of experience in product implementation.

- B2B SaaS implementation experience preferred.