Intugine Technologies - Customer Sucess Manager

- Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders.

- Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs.

- Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients.

- Experience in setting up NPS / CSAT

- Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn

- Manage and coach a team of customer success executives and operations executives.

- Design and set up processes and work on continuous improvement of the set processes

- Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.

- Set and monitor KPIs to access projects.

- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

- Research and analyze Intugine's new products and design a process for their implementation.

Requirements :

- 2-5 years of experience in business operations/customer success.

- Minimum 1 year of B2B Saas operations experience preferred.

- Minimum 1 year of management experience preferred.

- MBA preferred from Tier 1/2/3 colleges.

- You must be able to see the big picture as well as the finer details, as your work is across the spectrum.

- You will deal in small daily matters, as well as larger aims and setting goals.

- A systematic organized approach to work is vital.