About the Job :

- A Compliance Officer's responsibility is to assess the compliance performance of our client's call center associates.

- The ideal candidate will monitor transactions and assess associates' demeanor, accuracy, customer service performance, and conformity to company and client policies and procedures.

- This individual will assist in developing, creating and implementing call center compliance processes and procedures; as well as making recommendations for enhancements and preparing reports that can be used for root cause analysis, action planning and process improvements.

As Compliance Officer, You Will :

- Conduct periodic internal reviews, transaction audits (including physical audits) to ensure that compliance procedures are followed

- Conduct or direct the internal investigation of compliance issues

- Assess product, compliance, or operational risks and develop risk management strategies

- Identify compliance issues that require follow-up or investigation

- Disseminate written policies and procedures related to compliance activities

- Evaluate testing procedures to meet the specifications U.S Compliance Regulatory Agencies

- Verify that tools and technologies are in place to adequately provide oversight and monitoring in all required areas of compliance

- Compliance related auditing, ZTP concepts and checklists

- Check lists for Security audits

Requirements :

As Compliance Officer, You Have :

- Post-secondary degree in Business Administration or equivalent

- Experience with Compliance audits or similar tasks is preferred

- Minimum 1 year of experience in Collections

- Experience in managing compliance and audits for a debt collections unit is preferred

- Exceptional attention to detail

- Strong analytical, critical thinking and problem solving skills

- Excellent time and project management skills

- Strong communication skills to effectively interact with diverse groups of people

- Ability to work in a fast paced and time sensitive

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