About Us - Do you want to be part of a team that is selling a product that has been in great demand despite the Pandemic and continues to track within our target market? - Today, interface provides an out-of-the-box AI Assistant that acts as a - Personal Bank Teller- to help customers 24x7 through every step of the journey from a prospect to a customer. It is used by several financial institutions (FIs) across 5 countries spanning millions of conversations. Our customers have already witnessed over $50M+ ROI in just under 12 months. - Our vision is to put an AI-powered Personal Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness. - We are ambitious to build a great global brand and we also take a lot of pride in having built a world-class product and continue to do so in a cutting edge field like Natural Language Understanding. As a Director of Delivery, you will be: - Ensures that client needs are satisfied by constructing a partnership between the clients, engineering team, professional services team, partners, vendors, subcontractor organizations and shared services team. Manage these partnerships on a continuous basis to ensure positive customer satisfaction. - Build client satisfaction through the formulation, development, implementation, and delivery of the application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work. Work with the delivery organization as a primary point of contact for client needs requirements and expectations. You can be a great fit if you: - Are extremely self-motivated - Have the ability to learn quickly - Have a growth Mindset (read this if you don't know what it means - link) - Have Emotional Maturity (read this if you don't know what it means - link) - Are Passionate about the possibilities at the intersection of AI + Banking - Have worked in a startup of 5 to 30 employees - Have outstanding problem-solving abilities - Have 10+ years of experience managing delivery for product-based companies - Accountable for the effective and efficient delivery of products and services to customers through internal teams, partner teams, and subcontractors. - Responsible for managing the delivery within the budget and in compliance to agreed quality standards as per the contract or SoW. - Excellent at Stakeholder management - Mediate and mend relationships, communicating with stakeholders at all levels. - Manage stakeholders- expectations and facilitate discussions across high risk and complexity or under constrained timescales. - Identify innovative ways to unblock issues. - Understand and Communicate client requirements regularly to the teams and working closely with designers, developers, and implementers to ensure the highest quality of service. - Identify, manage, and deliver changes in delivery scope through effective customer management while adhering to organizational change management policies and signed contracts with the customer. - Build positive relationships with our customers as their trusted point of contact. - Design and implement frameworks for performance optimization, process maturity, delivery organization scalability, and asset reusability. - Develop and accurately track service metrics - Lead a continual planning process in a very complex environment &amp; plan beyond product delivery. - Identify dependencies in plans across services and coordinate delivery. - Ensure accurate and timely delivery of service to the clients. - Help clients implement services and plan projects effectively. - Perform conflict and risk management activities. - Ensure customer issues are addressed with speed and efficiency. - Monitor and improve account-wide delivery execution, reporting, and communication standards. - Actively address the most complicated risks, issues, and dependencies including where ownership exists outside the team or no clear ownership exists. - Identify new business opportunities in existing accounts and work with the sales organization to pursue them. - Responsible for Managing Information security

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Interface.ai - Director - Delivery 

Interface.ai - Director - Delivery  ,Job Description for Interface.ai - Director - Delivery  in Interface.ai in  Metros Any Location for (10-15) years of experience. Apply Now!

Job Description for Interface.ai - Director - Delivery  in Interface.ai in  Metros Any Location for (10-15) years of experience. Apply Now!