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08/11 Neelam Bharate
Senior Manager Human Resource at Intellegrow

Views:2102 Applications:52 Rec. Actions:Recruiter Actions:19

IntelleGrow - Manager/Senior Manager - Collections (5-8 yrs)

Mumbai Job Code: 762760

Job Objective

- To effectively monitor and review retail portfolio, to ensure successful Recoveries with the objective of minimising Net Credit Loss

- To ensure that effective Legal measures are taken against Delinquent Customers to safeguard the interest of the organisation

Job Description

Collections:

- Negotiate & collect Over dues from customers

- Understand transactions on floating & fixed rates

- Ability to relate to Product policies & possess credit appraisal perspective

- Monitor and control Delinquency and Credit Losses for Consumer products

- Exercise adequate control over Agency performance in terms of

- Recruitment & training of field collectors

- Managing field collector productivity

- Capacity Planning

- Managing agency performance in terms of resolution - both front-end and net resolution

- Ensuring agency profitability through improved performance

- Training on Code of Conduct

- Ensure proper documentation of Collection related activities and updation of CACS (Computer Assisted Collection System)

- Timely assignment of Collection cases to Agencies

- Conduct periodic Collection Agency Audit

- Ensure updation of database for accountholder's change of addresses

- Follow all ISO related procedures/documentation wherever applicable

- Ensure follow-up on all Return Cheques for resolution including Sec 138 of NI Act

- Ensure legal recourse and follow up on delinquent accounts where applicable

- Assist Fraud Control unit in investigation

Recovery

- Enhance Recovery Rates to ensure continued profitability of Business

- Continuous review of Recovery Portfolio to effectively give directions and control to Recovery operations at all Consumer Bank Customer Service Centres

- Identify, develop and continuously improve Recovery processes to ensure overall efficiency in terms of customer contact and Recovery Techniques

- Identify gaps in Recovery capacities and ensure timely capabilities by way of Agency Recruitment

- Ensure smooth functioning of BCSC recovery follow-up by way of sending timely MIS to centres

- Ensure timely and meaningful MIS to Business for review & feedback

- Ensure strict control over Recovery costs and rationalisation where required

- Provide accurate Recovery figures to the business

- To review charged-off accounts and file legal cases where required

- To ensure timely filing of cases in Recoveries, thereby protecting interest of Bank

- To develop and manage good relationships with the Law enforcement agencies

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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