Institutional Sales Role - Healthcare

Role KRAs :

Account Management (25%) :

- Achieving Revenue forecasts by Managing Relationship with Pharmaco Accounts

- Ensuring delivery of signed SLAs and the quality of delivery

- Inventory Management of SPS SKUs, Collections and Credit Management

- Periodic Reviews of Service Delivery with Account Managers, Ops Manager, CC Manager

- Managing Incidents & Escalations and Process Improvements

New Business Opportunities (50%) :

- Understand Cross-sell/ Up-sell opportunities in current accounts and propose appropriate programs

- Responding to RFP/RFQ and Commercial closure in discussion with Head - Program Management

- Market Study for new opportunities in the focus TAs

- Support Head - PM in designing new Programs

Team & Other Function Dependencies (25%) :

- Administrative responsibility of a team of Account Managers/Executives

- Training/Coaching the team of executives/agents who work on account specific programs

- Coordinating with Ops/IT/Marketing for fulfillment, preparation of collaterals and any other project requirement

- Working with Quality for SOPs, CAPA, PV etc.

- Ensuring that MIS team publishes the required reports and dashboards

- Ensuring reconciliation of Inventory and Billing with Finance team

Important Skills :

- Familiar or worked with Patient Support Programs/Patient Assistance Program.

- Market Access Program ; Marketing Initiatives for Product Launch.

- Therapy/Drug Adherence & Compliance.

- Chronic Disease Management.

- Patient Lifecycle Management.

- Basic medical knowledge & should have worked on few therapy areas in the past. At least the chronic diseases such as Diabetes, Oncology, Cardio & Respiratory.

- Worked for a Pharma / Pharma Service provider .

- Adverse event reporting & Product Quality Compliance.

- Patient Data Management - CRM /platform usage experience.

- Technical Skills - Microsoft Office - Basic Excel & Effective Presentation Skills.

Pankaja - 6362626779