About INSORCE

Insorce is a product company focused on designing and optimizing business operating models.

Insorce uses its, proprietary technology platform, 3-Cubed, to drive business results for our clients. 3-Cubed is state of the art technology enabling operational design platform, comprising

1. Business logic for effective input of current people, process, systems and risk by understanding the linkages between these

2. Sophisticated and proprietary algorithms that quantify these relationships to identify where the gaps are; and optimize for the objectives within functional constraints

3. Libraries of best practices around controls, skills, enterprise architecture for easy selection of the alternatives that best address the gaps to meet the objectives

3-Cubed designs solutions that :

1. Achieve the best trade-off between strategic objectives of customer delivery, control, and cost; so that business leaders most effectively address customers, regulators, employees and investors

2. Use the most relevant and impactful levers across Process re-engineering, Risk management, Operational capacity, Financial budgeting, IT and Teams to achieve these strategic objectives

3. Realize the full impact of the solution through a tightly coupled, complete, forward looking people, process, and technology implementation plan to rapidly execute for results

The Role:

The Customer Success Specialist is responsible for effective usage of 3-Cubed within the Client Organization (CO) by:

- Guiding 3-Cubed clients in building and verifying the digital model of their operations, especially in the early adoption phase of the customer journey

- Assist senior operations management navigate Cubed's analytics to effectively identify transformation opportunities

- Supporting CO in identifying appropriate projects/operational areas to transform by helping them interpret 3-Cubed recommendations, and helping them model these changes

- Acting as product mentor to various levels within CO, providing guidance on effective product usage

- Coordinating with client project managers to ensure successful and timely project completion

Key Responsibilities :

- Develop an in-depth understanding of model building inputs and state-of-the-art analytics in 3-Cubed to effectively guide CO to validate and analyse their current state operations

- Guide customer's early adoption of 3-Cubed by being their product mentor

- Serve as the primary contact for the onboarding of new customers, the training of 3-Cubed end users, as well as post go-live support

- Identify opportunities for customers to act as 3-Cubed advocates (e.g. testimonials, case studies)

- Provide insights to customers and share best practices to ensure that they get the most out of 3-Cubed with the aim of helping grow the customer base

- Enable successful roll-out of 3-Cubed to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person

- Review projects regularly to capture lessons learnt and to create case studies, demos, presentations and other collateral to share knowledge and experience across external & internal stakeholders

- Participate in initiatives to ensure design and implementation processes are improved and sustained.

- Understand other competitor/enabling products in process transformation to help client understand the differences between 3-Cubed and other products

- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities

- Represent the voice of the customer to inform our sales process and product roadmap

- Support 3-Cubed product innovation by discussing new analytics, process patterns, or client situations with the technical team and be prepared to test product features before release

- Collaborate with the engineering and development team to set up or configure 3-Cubed as per customers- requirements and troubleshoot technical issues raised by customers

What We're Looking For :

- Minimum Bachelor's Degree preferably in engineering

- 3+ years in a Customer Success, Relationship Management, or similar role

- A Process engineering mindset, including an understanding of process maps and tools to create these

- Highly organized, detail-oriented, strong analytical skills and collaborative

- Good oral, written and presentation communication skills

- Experience working with large enterprise customers

- Empathetic, positive attitude with a desire to help our customers reach their goals

- Comfort in a start-up growth environment; flexible approach, able to operate effectively with change

- Ability and willingness to travel and work with global client time zones, locations and deadlines

- Driven, self-motivated, enthusiastic and with a - can do- attitude

Promotion of Corporate Values

- It is expected that the post holder will further the values of Insorce in customer care, service excellence, highest standards of personal integrity, and employee development.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.